A Guide to Computer User Support for Help Desk and Support Specialists

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A Guide to Computer User Support for Help Desk and Support Specialists 9781285852683

Course Codes : ITC133
ISBN : 9781285852683
Publisher : Cengage
Author(s) :
Publication Date :
Edition : 6 Rev ed
Overview Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows(R) 7 and cloud computing. Leading HelpSTAR(R) and Microsoft(R) Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.

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