Alternative or Additional Dispute Resolution (ADR) processes are used to resolve conflict, support agreement, and plan future actions. In this new and expanded edition the author draws upon three decades of work in theory development, practice, training, research and assessment to provide an up to date, hands on resource for practitioners, students and all those involved in ADR processes and systems. All key dispute resolution and management processes are explored in Alternative Dispute Resolution, as well as specific mediation, negotiation, complaints handling) , option generation and problem solving strategies. Pre-litigation ADR schemes, external dispute resolution schemes and changes in the community and related schemes, as well as processes that are more closely related to the litigation system, are tracked, explored and analysed. This supports ADR practitioners and all those involved in dispute resolution to make effective, informed decisions about process choices and options. The book also features a number of important revisions that and additional focus areas:  Civil procedure and dispute resolution  Revised material relating to mediator accreditation New material on international trends in mediation and arbitration Technology and online dispute resolution (ODR) The latest case law, legislation and analysis in relation to pre action requirements, confidentiality, arbitration, mediation and ADR in general. In addition the negotiation, mediation and arbitration sections have been expanded to reflect recent research, policy changes and legislation in each of these areas. The sixth edition of Alternative Dispute Resolution features an expanded skills section, with commentary on micro communication skills as well as updated and revised process and dispute system sections. Professor Tania Sourdin’s extensive experience as a mediator, Supreme Court solicitor, researcher, educator, and as the Dean of Newcastle Law School, past Director of the Australian Centre for Justice Innovation (ACJI) at Monash University  and as the current NBN Industry Dispute Advisor as well as her membership  of many taskforces, committees and boards focused on ADR and justice reform , ensures Alternative Dispute Resolution, 6thth Edition supports readers with practical skills and tips, case studies, deeper analysis and systemic frameworks needed by those studying ADR. Practitioners and students alike will find this new edition an invaluable resource.