This is a new edition of best-selling introduction to conversation analysis that looks at methodology, motivation and the specifics of transcription. This introduction is designed to give an overview of conversation analysis. It begins by locating conversation analysis as a methodology amongst other methodologies, and describing conversation analysis as body of knowledge which reveals the ways in which language works in communication. The chapters introduce every aspect of conversation analysis in a logical, step-by-step examination, including coverage of transcription, turn-taking, sequence organisation, repair, and storytelling. The new edition is revised and expanded with an accompanying Companion Website. Comprehensive and accessible, "An Introduction to Conversation Analysis" is essential reading for undergraduate and graduate students in sociolinguistics, discourse analysis, sociology and applied linguistics courses.