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Umiker's Management Skills for the New Health Care Supervisor

Umiker's Management Skills for the New Health Care Supervisor

ISBN 9781284121322
Edition 7
Publication Date
Publisher Cengage
Author(s)
Overview
Part I - Fundamentals for the Supervisor Chapter 1: Do You Really Want To Be a Supervisor? Chapter 2: Customer Service Chapter 3: Basic Management Functions Chapter 4: Reengineering, Mergers, and the Supervisor Chapter 5: Position Descriptions and Performance Standards Chapter 6: Policies and Policy Making Chapter 7: The Supervisor's Legal Environment Chapter 8: Personnel Recruitment Chapter 9: Interviewing and Employee Selection Chapter 10: Orientation and Training of New Employees Chapter 11: Team Leadership Chapter 12: Safety and Workplace Violence Part II - Leading People Chapter 14: Coaching and Consulting Chapter 15: Motivation, Reward, and Recognition Chapter 16: Performance Feedback Chapter 17: Disciplining: Correction of Behavior Chapter 18: Cultural Diversity: Managing the Changing Workforce Chapter 19: Conflict and Confrontation Chapter 20: Employees with Problems Chapter 21: Managing Difficult Employees Chapter 22: Complaints, Grievances, and Appeals Chapter 23: Personnel Retention Chapter 24: Privacy and Confidentiality: Employees and Clients Part III - Healthcare Cost Control Chapter 25: Managed Care Chapter 26: Budgets and Cost Control Part IV - Developing Employees Chapter 27: Change as a Way of Life Chapter 28: Staff Development Chapter 29: Delegation and Empowerment Part V - Special Supervisory Skills Chapter 30: Spoken Communication Chapter 31: Written Communication Chapter 32: Holding Effective Meetings Chapter 33: Decision Making and Problem Solving Chapter 34: Time Management Chapter 35: Coping with Stress and Burnout Chapter 36: Supervising in a Union Environment Part VI - The Supervisor's Continuing Development Chapter 37: The Supervisor's Future
Overview
Part I - Fundamentals for the Supervisor Chapter 1: Do You Really Want To Be a Supervisor? Chapter 2: Customer Service Chapter 3: Basic Management Functions Chapter 4: Reengineering, Mergers, and the Supervisor Chapter 5: Position Descriptions and Performance Standards Chapter 6: Policies and Policy Making Chapter 7: The Supervisor's Legal Environment Chapter 8: Personnel Recruitment Chapter 9: Interviewing and Employee Selection Chapter 10: Orientation and Training of New Employees Chapter 11: Team Leadership Chapter 12: Safety and Workplace Violence Part II - Leading People Chapter 14: Coaching and Consulting Chapter 15: Motivation, Reward, and Recognition Chapter 16: Performance Feedback Chapter 17: Disciplining: Correction of Behavior Chapter 18: Cultural Diversity: Managing the Changing Workforce Chapter 19: Conflict and Confrontation Chapter 20: Employees with Problems Chapter 21: Managing Difficult Employees Chapter 22: Complaints, Grievances, and Appeals Chapter 23: Personnel Retention Chapter 24: Privacy and Confidentiality: Employees and Clients Part III - Healthcare Cost Control Chapter 25: Managed Care Chapter 26: Budgets and Cost Control Part IV - Developing Employees Chapter 27: Change as a Way of Life Chapter 28: Staff Development Chapter 29: Delegation and Empowerment Part V - Special Supervisory Skills Chapter 30: Spoken Communication Chapter 31: Written Communication Chapter 32: Holding Effective Meetings Chapter 33: Decision Making and Problem Solving Chapter 34: Time Management Chapter 35: Coping with Stress and Burnout Chapter 36: Supervising in a Union Environment Part VI - The Supervisor's Continuing Development Chapter 37: The Supervisor's Future

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