This is more than just a management book! Written by a range of
experienced authors who have designed and built surgeries, managed
veterinary staff, bought and used the equipment, and ?cleaned
the floors?, this Manual brings ideas and guidelines that
will be useful in improving and running a small animal veterinary
business, whether established or new. 

Following a brief foray into the construction planning process,
each area of the practice, both clinical and non-clinical, is
considered in detail -- its design, equipment and maintenance, and
the organization and management of the clinical and support
teams.  The second part of the Manual deals with communication
and people management issues, including leadership skills and
self-management, together with the ethical and legal framework
within which vets and vet nurses work. Thirdly, the business
aspects of veterinary practice are explored, including planning,
finance, marketing, the client experience and clinical
governance.

As well as being a daily source of information for veterinary
surgeons and managers in companion animal practice, the Manual help
support studies for certificates in practice management. It will
aid preparation for PSS and VMD inspections, and will be of benefit
to all practitioners wanting to improve their quality of service,
premises and facilities, and the management of their clinical and
support teams. Examples of forms, protocols and SOPs are given
throughout and the book has a wealth of images to complement and
enhance the text .

The first BSAVA Manual of Practice Improvement was published in
1972; this completely new Manual will inspire and support a new
generation of veterinary surgeons in their careers in small animal
practice.