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Business Information Systems, 5th edn: Technology, Development and Management for the E-Business

Business Information Systems, 5th edn: Technology, Development and Management for the E-Business

ISBN 9780273736455
Edition 5
Publication Date
Purchase Type Buy New
Publisher Finacial Times/Prentice Hall
Author(s)
Overview

Preface  

Guided tour

Plan of the book  

About the authors  

Acknowledgements  

Publisher’s acknowledgements  

 

Part 1   INTRODUCTION TO BUSINESS INFORMATION SYSTEMS

 

1 Basic concepts – understanding information 

Links to other chapters   

Learning outcomes / Management issues

Introduction  

Data and information

Creating information

Qualities of information  

Case study 1.1: Technology sponsors a complementary form of capitalism

The business environment

Managerial decision making   

Case study 1.2: Dealing with the data deluge   

Focus on knowledge management  

Summary   

Exercises   

References / Further reading / Web links  

 

2 Basic concepts – an introduction to business information systems

Links to other chapters   

Learning outcomes / Management issues  

Introduction  

Introduction to systems

Different types of systems

Business information systems

Resources that support BIS

Categories of business information system

E-business systems

Enterprise systems

BIS and strategic advantage

Case study 2.1: PayPal eyes in-store retail customers

Mini case study: Capital One develops information leadership

Case study 2.2: Corporate IT falling short of potential

Summary   

Exercises   

References / Further reading / Web links  

 

3 Hardware and software

Links to other chapters   

Learning outcomes / Management issues

Introduction  

Components of a computer system 

Major categories of computers  

Types of microcomputers  

Input devices 

Case study 3.1: Mainframes are thriving in a cloud world

Mini case study: Optical mark recognition  

Case study 3.2: Hertz reaps virtualisation rewards

Case study 3.3: Business life – Rise of the paperless meeting

Case study 3.4: Cloud is silver lining for German online bank Fidor

Output devices

Focus on printers   

Storage devices

Processors   

Categories of software

Document production software

Graphics packages

Spreadsheets

Management applications of productivity software  

Multimedia software

Software for using the Internet

Focus on software distribution models

Summary   

Exercises   

References / Further reading / Web links

 

4 Databases and business intelligence

Links to other chapters   

Learning outcomes / Management issues  

Introduction  

Databases

Business intelligence

Data warehouses

Case study 4.1: Big data put under the spotlight as never before

Case study 4.2: Making business intelligence work

Business analytics

Case study 4.3: After 160 years, the value of maps is starting to be appreciated

Mini case study: How to get rid of ‘devil customers’   

Mini case study: Using GIS to identify road traffic accident locations

Mini case study: Traders' tools turn tables on dodgy deals

Summary   

Exercises   

References / Further reading / Web links  

 

5 Networks, telecommunications and the Internet  

Links to other chapters   

Learning outcomes / Management issues  

Introduction  

Computer networks 

Network components   

Network types

The Internet  

Case study 5.1:   Death of a matchmaker

Focus on how the Internet works – Internet standards

Focus on mobile or wireless access devices

Case Study 5.2:   Americans turning off TV and on to digital devices

Focus on EDI

Focus on Voice over IP (VOIP)

Case study 5.3: Asian apps challenge Western dominance

Summary

Exercises

References / Further reading / Web links  

 

6 Enterprise and functional BIS

Links to other chapters   

Learning outcomes / Management issues  

Introduction  

Enterprise systems

Case study 6.1:   ERP: A convincing case must be made before investment

Case study 6.2:   Managing the supply chain

Mini case study: The supply chains that could bind unsuspecting managers 

Operations information systems   

Case study 6.3: Retail applications of TPS by Sainsbury’s

Management information systems  

Departmental applications  

Summary   

Exercises   

References / Further reading / Web links  

 

Part 2   BUSINESS INFORMATION SYSTEMS DEVELOPMENT

 

7 An introduction to acquiring and developing BIS  

Links to other chapters   

Learning outcomes / Management issues  

Introduction  

How and why are information systems acquired?

Software acquisition and the systems development lifecycle

Bespoke development

Case study 7.1: Lloyds Bank Insurance Services applies RAD

Case study 7.2: Use of waterfall v. agile methods at Mellon Financial   

Purchase of an off-the-shelf package

User development software

Case study 7.3: Lascelles Fine Foods

Summary   

Exercises   

References / Further reading / Web links  

 

8 Initiating systems development

Links to other chapters   

Learning outcomes / Management issues  

Introduction  

Reasons for project initiation  

The feasibility study 

Risk management   

Case study 8.1: Recession reveals the dark side of advanced IT

Acquisition choices and methods  

Focus on techniques for comparing systems 

Mini case study: Feature checklist for comparing three different groupwave products  

Case study 8.2: Sedgemoor District Council 

Summary   

Exercises   

References / Further reading / Web links  

 

9 BIS project management  

Links to other chapters   

Learning outcomes / Management issues  

Introduction  

Case study 9.1: Putting an all-inclusive price tag on successful IT

The project management process

Mini case study: The key to ... project planning

Case study 9.2: Project management: Lessons can be learned from successful delivery

Steps in project management  

Focus on a project management methodology: PRINCE2

A project management tool: network analysis

Summary   

Exercises   

References / Further reading / Web links  

 

10   Systems analysis   

Links to other chapters   

Learning outcomes / Management issues  

Introduction  

Identifying the requirements   

Focus on requirements determination in a lean or agile environment  

Documenting the findings  

Case study 10.1: IFD drawing – a student records system

Focus on soft systems methodology

Systems analysis – an evaluation   

Software tools for systems analysis 

Case study 10.2: ABC case study   

Summary   

Exercises   

References / Further reading / Web links  

 

11   Systems design  

Links to other chapters   

Learning outcomes / Management issues  

Introduction  

Aims of system design  

Case study 11.1: Beaverbrooks the Jewellers

Constraints on system design  

The relationship between analysis and design  

Elements of design

System or outline design

Case study 11.2: Systems management: driving innovation should be the main objective

Detailed design (module design)

Focus on relational database design and normalisation

Design of input and output 

User interface design   

Focus on web site design for B2C e-commerce   

Input design  

Output design   

Designing interfaces between systems   

Defining the structure of program modules  

Security design

Design tools: CASE (computer-aided software engineering) tools  

Error handling and exceptions  

Help and documentation   

Focus on: object-oriented design (OOD)

Summary   

Exercises

References / Further reading / Web links  

 

12   System build, implementation and maintenance: change management

Links to other chapters   

Learning outcomes / Management issues  

Introduction  

System build and implementation

Mini case study: Jim Goodnight: crunching the numbers

Maintenance 

Change management   

Case study 12.1: Applying performance goals to business-process management drives growth and innovation   

Case study 12.2: Play pick-and-mix to innovate with SOA  

Summary   

Exercises   

References / Further reading / Web links  

 

Part 3   BUSINESS INFORMATION SYSTEMS MANAGEMENT

 

13   Information systems strategy 

Links to other chapters   

Learning outcomes / Management issues  

Introduction  

The strategic context

Introduction to BIS strategy   

Case Study 13.1: Which cloud model will prevail?

Tools for strategic analysis and definition  

IS and business strategy integration   

Focus on IS/IT and SMEs

Case Study 13.2: Next generation of clients forces pace of IT change

Summary   

Exercises   

References / Further reading / Web links  

 

14   Information systems management   

Links to other chapters   

Learning outcomes / Management issues  

Introduction  

Information systems investment appraisal 

Determining investment levels for information systems in an organisation   

Locating the information systems management function 

Outsourcing  

Mini case study: Customers admit blame for outsourcing failures  

Case study 14.1: Outsourcing: beware false economies

Beyond strategic information systems – the importance of IS capability

Focus on IT infrastructure flexibility

Pulling it all together: IT governance and COBIT   

Case study 14.2: IT trends shape future corporate strategies

Summary   

Exercises   

References / Further reading / Web links  

 

15   Managing information security  

Links to other chapters   

Learning outcomes / Management issues  

Introduction  

The need for controls   

Mini case study: Complacent staff weak link in combating cyber criminals 

Case study 15.1: Online cybercrime rings forced to home in on smaller prey

Control strategies   

Types of controls

Some techniques for controlling information systems

Focus on malware  

Case study 15.2: Cybercrime costs US $100bn a year  

Threats related to Internet services

Summary   

Exercises   

References / Further reading / Web links  

 

16   End-user computing – providing end-user services

Links to other chapters   

Learning outcomes / Management issues  

Introduction  

End-user IS services 

Managing network services 

Mini case study: Cyberslacking: employees surf non-work-related web sites   

End-user computing

The IT help desk

Mini case study: A snapshot of the role of the IT help desk in the modern organisation   

Case study 16.1: The 21st-century help desk

End-user development

Managing EUC as part of IS strategy   

Case study 16.2: Time to call the help desk? 

Summary   

Exercises   

References / Further reading / Web links  

 

17   Ethical, legal and moral constraints on information systems 

Links to other chapters   

Learning outcomes / Management issues  

Introduction  

Professionalism, ethics and morality  

Codes of conduct

Social issues

Case study 17.1: Small mistakes attract the biggest trouble

Legal issues

Case study 17.2: Sony fined after lapses at games network

Focus on software piracy  

Mini case study: Pirate Bay hacker jailed for two years

Summary

Exercises

References / Further reading / Web links

 

Glossary

Index

 

Overview

Preface  

Guided tour

Plan of the book  

About the authors  

Acknowledgements  

Publisher’s acknowledgements  

 

Part 1   INTRODUCTION TO BUSINESS INFORMATION SYSTEMS

 

1 Basic concepts – understanding information 

Links to other chapters   

Learning outcomes / Management issues

Introduction  

Data and information

Creating information

Qualities of information  

Case study 1.1: Technology sponsors a complementary form of capitalism

The business environment

Managerial decision making   

Case study 1.2: Dealing with the data deluge   

Focus on knowledge management  

Summary   

Exercises   

References / Further reading / Web links  

 

2 Basic concepts – an introduction to business information systems

Links to other chapters   

Learning outcomes / Management issues  

Introduction  

Introduction to systems

Different types of systems

Business information systems

Resources that support BIS

Categories of business information system

E-business systems

Enterprise systems

BIS and strategic advantage

Case study 2.1: PayPal eyes in-store retail customers

Mini case study: Capital One develops information leadership

Case study 2.2: Corporate IT falling short of potential

Summary   

Exercises   

References / Further reading / Web links  

 

3 Hardware and software

Links to other chapters   

Learning outcomes / Management issues

Introduction  

Components of a computer system 

Major categories of computers  

Types of microcomputers  

Input devices 

Case study 3.1: Mainframes are thriving in a cloud world

Mini case study: Optical mark recognition  

Case study 3.2: Hertz reaps virtualisation rewards

Case study 3.3: Business life – Rise of the paperless meeting

Case study 3.4: Cloud is silver lining for German online bank Fidor

Output devices

Focus on printers   

Storage devices

Processors   

Categories of software

Document production software

Graphics packages

Spreadsheets

Management applications of productivity software  

Multimedia software

Software for using the Internet

Focus on software distribution models

Summary   

Exercises   

References / Further reading / Web links

 

4 Databases and business intelligence

Links to other chapters   

Learning outcomes / Management issues  

Introduction  

Databases

Business intelligence

Data warehouses

Case study 4.1: Big data put under the spotlight as never before

Case study 4.2: Making business intelligence work

Business analytics

Case study 4.3: After 160 years, the value of maps is starting to be appreciated

Mini case study: How to get rid of ‘devil customers’   

Mini case study: Using GIS to identify road traffic accident locations

Mini case study: Traders' tools turn tables on dodgy deals

Summary   

Exercises   

References / Further reading / Web links  

 

5 Networks, telecommunications and the Internet  

Links to other chapters   

Learning outcomes / Management issues  

Introduction  

Computer networks 

Network components   

Network types

The Internet  

Case study 5.1:   Death of a matchmaker

Focus on how the Internet works – Internet standards

Focus on mobile or wireless access devices

Case Study 5.2:   Americans turning off TV and on to digital devices

Focus on EDI

Focus on Voice over IP (VOIP)

Case study 5.3: Asian apps challenge Western dominance

Summary

Exercises

References / Further reading / Web links  

 

6 Enterprise and functional BIS

Links to other chapters   

Learning outcomes / Management issues  

Introduction  

Enterprise systems

Case study 6.1:   ERP: A convincing case must be made before investment

Case study 6.2:   Managing the supply chain

Mini case study: The supply chains that could bind unsuspecting managers 

Operations information systems   

Case study 6.3: Retail applications of TPS by Sainsbury’s

Management information systems  

Departmental applications  

Summary   

Exercises   

References / Further reading / Web links  

 

Part 2   BUSINESS INFORMATION SYSTEMS DEVELOPMENT

 

7 An introduction to acquiring and developing BIS  

Links to other chapters   

Learning outcomes / Management issues  

Introduction  

How and why are information systems acquired?

Software acquisition and the systems development lifecycle

Bespoke development

Case study 7.1: Lloyds Bank Insurance Services applies RAD

Case study 7.2: Use of waterfall v. agile methods at Mellon Financial   

Purchase of an off-the-shelf package

User development software

Case study 7.3: Lascelles Fine Foods

Summary   

Exercises   

References / Further reading / Web links  

 

8 Initiating systems development

Links to other chapters   

Learning outcomes / Management issues  

Introduction  

Reasons for project initiation  

The feasibility study 

Risk management   

Case study 8.1: Recession reveals the dark side of advanced IT

Acquisition choices and methods  

Focus on techniques for comparing systems 

Mini case study: Feature checklist for comparing three different groupwave products  

Case study 8.2: Sedgemoor District Council 

Summary   

Exercises   

References / Further reading / Web links  

 

9 BIS project management  

Links to other chapters   

Learning outcomes / Management issues  

Introduction  

Case study 9.1: Putting an all-inclusive price tag on successful IT

The project management process

Mini case study: The key to ... project planning

Case study 9.2: Project management: Lessons can be learned from successful delivery

Steps in project management  

Focus on a project management methodology: PRINCE2

A project management tool: network analysis

Summary   

Exercises   

References / Further reading / Web links  

 

10   Systems analysis   

Links to other chapters   

Learning outcomes / Management issues  

Introduction  

Identifying the requirements   

Focus on requirements determination in a lean or agile environment  

Documenting the findings  

Case study 10.1: IFD drawing – a student records system

Focus on soft systems methodology

Systems analysis – an evaluation   

Software tools for systems analysis 

Case study 10.2: ABC case study   

Summary   

Exercises   

References / Further reading / Web links  

 

11   Systems design  

Links to other chapters   

Learning outcomes / Management issues  

Introduction  

Aims of system design  

Case study 11.1: Beaverbrooks the Jewellers

Constraints on system design  

The relationship between analysis and design  

Elements of design

System or outline design

Case study 11.2: Systems management: driving innovation should be the main objective

Detailed design (module design)

Focus on relational database design and normalisation

Design of input and output 

User interface design   

Focus on web site design for B2C e-commerce   

Input design  

Output design   

Designing interfaces between systems   

Defining the structure of program modules  

Security design

Design tools: CASE (computer-aided software engineering) tools  

Error handling and exceptions  

Help and documentation   

Focus on: object-oriented design (OOD)

Summary   

Exercises

References / Further reading / Web links  

 

12   System build, implementation and maintenance: change management

Links to other chapters   

Learning outcomes / Management issues  

Introduction  

System build and implementation

Mini case study: Jim Goodnight: crunching the numbers

Maintenance 

Change management   

Case study 12.1: Applying performance goals to business-process management drives growth and innovation   

Case study 12.2: Play pick-and-mix to innovate with SOA  

Summary   

Exercises   

References / Further reading / Web links  

 

Part 3   BUSINESS INFORMATION SYSTEMS MANAGEMENT

 

13   Information systems strategy 

Links to other chapters   

Learning outcomes / Management issues  

Introduction  

The strategic context

Introduction to BIS strategy   

Case Study 13.1: Which cloud model will prevail?

Tools for strategic analysis and definition  

IS and business strategy integration   

Focus on IS/IT and SMEs

Case Study 13.2: Next generation of clients forces pace of IT change

Summary   

Exercises   

References / Further reading / Web links  

 

14   Information systems management   

Links to other chapters   

Learning outcomes / Management issues  

Introduction  

Information systems investment appraisal 

Determining investment levels for information systems in an organisation   

Locating the information systems management function 

Outsourcing  

Mini case study: Customers admit blame for outsourcing failures  

Case study 14.1: Outsourcing: beware false economies

Beyond strategic information systems – the importance of IS capability

Focus on IT infrastructure flexibility

Pulling it all together: IT governance and COBIT   

Case study 14.2: IT trends shape future corporate strategies

Summary   

Exercises   

References / Further reading / Web links  

 

15   Managing information security  

Links to other chapters   

Learning outcomes / Management issues  

Introduction  

The need for controls   

Mini case study: Complacent staff weak link in combating cyber criminals 

Case study 15.1: Online cybercrime rings forced to home in on smaller prey

Control strategies   

Types of controls

Some techniques for controlling information systems

Focus on malware  

Case study 15.2: Cybercrime costs US $100bn a year  

Threats related to Internet services

Summary   

Exercises   

References / Further reading / Web links  

 

16   End-user computing – providing end-user services

Links to other chapters   

Learning outcomes / Management issues  

Introduction  

End-user IS services 

Managing network services 

Mini case study: Cyberslacking: employees surf non-work-related web sites   

End-user computing

The IT help desk

Mini case study: A snapshot of the role of the IT help desk in the modern organisation   

Case study 16.1: The 21st-century help desk

End-user development

Managing EUC as part of IS strategy   

Case study 16.2: Time to call the help desk? 

Summary   

Exercises   

References / Further reading / Web links  

 

17   Ethical, legal and moral constraints on information systems 

Links to other chapters   

Learning outcomes / Management issues  

Introduction  

Professionalism, ethics and morality  

Codes of conduct

Social issues

Case study 17.1: Small mistakes attract the biggest trouble

Legal issues

Case study 17.2: Sony fined after lapses at games network

Focus on software piracy  

Mini case study: Pirate Bay hacker jailed for two years

Summary

Exercises

References / Further reading / Web links

 

Glossary

Index

 

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