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Client Science

Client Science

ISBN 9780864607911
Edition 1st
Publication Date
Publisher Thomson Reuters
What does marketing actually mean for professional people, in practice and in industry? Client Science by Rachel Killeen makes marketing accessible, logical and easy to implement for any practicing professionals with the 5Cs marketing planning process. Many marketing books focus purely on FMCG and retail, but professional services marketing requires an entirely different set of marketing tools. Client Science is different from most marketing books, because it uses practical examples specific to professional services firms.  Professional services business is about building trusted client relationships, value proposition to meet client needs, and prioritisation.  Client Science encourages you to evaluate the profitability of your clients, your services and your communications.    If you are a partner looking to develop your client-base, or in a firm seeking to retain clients in a competitive environment, Client Science gives you the tools to guide the marketing of your firm or business and it puts you in control of the marketing process. Client Science is designed to enable you to put together a marketing plan in five clear steps.  Collate is the first step and that means research.  Know your business, know your clients and know your competition.  Client Science show you how. Then you need to Create your value proposition.  The market has changed, client needs are changing – how do you evolve to meet those needs and still remain profitable?  Client Science helps you to focus on innovation and create a compelling proposition for clients. The third part of your plan is to communicate.   Impressive communication is always simple, relevant and meaningful.  Rachel give you ideas to help you navigate digital media, PR and promotional opportunities Make Collaboration part of your plan.  Collaborate with clients, community leaders and even competitors to improve your business performance. The final step is to Calculate the success of your marketing drive – and this book show you how to do that. About the Author Rachel Killeen has worked with accountants, bankers, legal and medical professionals for over twenty years – helping them to manage their business better.  “Never in my entire career has there been such pressure on accountants to do so much, with so little.  I wrote Client Science to help people like you, in the professional services industry, to maximise your skills, the value you offer to clients and the income that you make from your expertise.   I wrote this book to help you to become a better leader, a better practitioner and a better communicator so that you can be even more successful in your professional career,” says Rachel.

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