Communication for Nurses: How to Prevent Harmful Events and Promote Patient Safety
OverviewThis exceptional book for nurses and nursing students guides the development of the comprehensive, professional communication skills to prevent errors that result in patient injuries and death. With a patient-safety focus, thorough coverage of communication and extensive, interactive ancillaries, it demonstrates how communication is tied to desired clinical outcomes. It builds on the theoretical foundations of communication to develop effective skills step by step. It explores the use of therapeutic communication in patient-client relationships, in health promotion and education, as well as in interactions with colleagues. It features Communication Safety Alert boxes that demonstrate how communication impacts patient safety. It offers questionnaires and quizzes in each chapter to foster critical thinking. It uses a series of case studies or 'Reflections' to provide real-world situations where students can confront difficult and challenging situations.