"A must-have guidebook for the new age of global business. This
book shows every leader how to turn feelings of fear into feelings
of safety, suspicion into trust, and competitiveness into
--Jim Kouzes, coauthor of the best-selling book The Leadership Challenge and Dean's Executive Professor of Leadership, Leavey School of Business, Santa Clara University
"Craig Runde and Tim Flanagan use their vast experience to give
us Developing Your Conflict Competence. Move beyond negative
workplace conflict to positive and constructive outcomes with the
simple tools and suggestions in this must-read field guide!"
--Marshall Goldsmith, best-selling author of What Got You Here Won't Get You There, Succession: Are You Ready?, and the upcoming MOJO
"I've read the authors' first two books, Becoming a Conflict
Competent Leader and Building Conflict Competent Teams. Their
latest book pulls it all together by providing models, examples,
and thought-provoking insight. It will be required reading for my
senior management team."
--Deborah Jallad, president/chairman, Accredited Surety and Casualty Company, Inc.