IMPORTANT MESSAGE: We are relocating warehouses on Tuesday, 4th April. Our last orders will be dispatched on Monday, 3rd April and we will resume dispatch on Thursday, 6th April. Back-Orders and Express Orders may be delayed if ordered during this period. If you are unsure regarding your order, please send us an email on: and we will get back to you as soon as possible

Difficult Conversations: How to Discuss What Matters Most

Free Shipping over $50

and free returns nationwide (rentals only)


Money Back Guarantee

Difficult Conversations: How to Discuss What Matters Most

ISBN : 9780140277821
Publisher : Penguin Books Ltd
Author(s) :
Publication Date :
Overview What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbor, asking a difficult favor, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, "Difficult Conversations" pinpoints what works. Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.

Out of

Sorry but this item is out of stock, please check back again soon.