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Essential Interviewing: A Programmed Approach to Effective Communication

Essential Interviewing: A Programmed Approach to Effective Communication

ISBN 9780534160203
Edition 4 Rev ed
Publisher Van Schaik Publishers
Author(s)
Overview
This programmed approach to basic interviewing skills breaks down the complex process of effective professional/client communication into single-skill components. Based on Allen Iveys proven Micro Skills model, the text leads readers step-by-step to mastery of basic communication skills. Chapters 2 through 6 focus on rapport building and information-seeking skills that are basic to all effective communication, while Chapters 7 through 13 examine specific skills that can help bring about change in both cooperative and resistant clients.
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