Overview1. What is Leadership? 2. Building an Effective Team. 3. Communication: The Secret of Successful Supervision. 4. Setting an Example: Coaching and Mentoring. 5. Strategies for Staff Development. 6. Documentation. 7. Managing and Organizing for Success. 8. Recognition Equals High Morale. 9. Dealing with Conflict. 10. Helping Staff Achieve Work/Life Balance. 11. Dealing with Your Job Stress. 12. Humor in the Workplace. 13. Making Diversity Work. 14. Performance Management. 15. Professional Ethics.