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This edition endeavours to cover all of the new responsibilities that individuals will have as a manager in a retail environment, as well as to extend the information covered in First Steps in a Retail Career, 3E. The text has been revamped to cover the new SIR007 package at level III and into IV. Where appropriate and to avoid duplication, references are made to First Steps in a Retail Career for competency coverage. The chapters have been revised and updated and now include a best practice checklist. The competencies in this text extend to AQF Levels 3 and 4. The knowledge and skills information as well as the activities and assessments in the text have been designed to provide a platform from which to achieve and develop the identified retail competencies.
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