OverviewHealth Care Operations Management, Second Edition provides a well-rounded, comprehensive treaty on all aspects of operations management specific to the healthcare industry. It covers everything from hospital finances to project management, patient flows, performance management, process improvement, and supply chain management. This is an ideal text for university courses in healthcare management at all levels. It is also an excellent professional reference for healthcare administrators, clinical support managers, and supply chain professionals. The Second Edition has been thoroughly updated with the most recent data, statistics and references. It also offers expanded coverage of quality, financial, and systems management, as well as a new chapter: 'Operational Metrics in Health Care Organization'.