An innovative communication method for making change happen in any organization
Getting Change Right presents a new view of leadership
communication that says change doesn't flow top-down, bottom-up, or
sideways, but inside-out. This is how change spreads through a
complex system successfully-the other options are force or failure.
Based on years of experience with organizations around the world,
change expert Kahan presents a new model of communication, one that
moves from a transactional view of information exchange to a
collaborative construction of shared understanding. When the right
people are having the right conversations and interactions, then
they act in concert even though the situations they confront
independently are impossible to predict or coordinate. This dynamic
practitioner's guide to implementing change
Getting Change Right offers business insights and field-tested, practical techniques that can be put to work immediately.