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High Impact Internal Evaluation: A Practitioner's Guide to Evaluating and Consulting Inside Organizations

High Impact Internal Evaluation: A Practitioner's Guide to Evaluating and Consulting Inside Organizations

ISBN 9780761911531
Edition 1
Publication Date
Purchase Type Buy New
Publisher SAGE Publications, Inc
Author(s)
Overview
Today rapidly changing organizations need the best tools for driving high performance, meeting customer needs, measuring outcomes and improving service delivery. This book shows how to effectively use internal evaluation to determine a business or program's effectiveness, efficiency, economy and performance. It combines theory with the author's extensive experience to provide an indispensable resource for novice internal evaluators, experienced evaluation professionals and for managers responsible for evaluating their own programs. CONTENTS Opportunities, Obstacles, and Observations Internal Evaluation History and the New Paradigm Understanding the Internal Evaluation Context Evaluation, Conflict and the Change Process in Organizations Understanding Internal Evaluation The Craft of Internal Consulting to Organizations Designing High Impact Internal Evaluations Effective Communication of Evaluation Results Establishing, Administering, and Leading an Internal Evaluation Office High Impact Internal Evaluation: A Synthesis
Overview
Today rapidly changing organizations need the best tools for driving high performance, meeting customer needs, measuring outcomes and improving service delivery. This book shows how to effectively use internal evaluation to determine a business or program's effectiveness, efficiency, economy and performance. It combines theory with the author's extensive experience to provide an indispensable resource for novice internal evaluators, experienced evaluation professionals and for managers responsible for evaluating their own programs. CONTENTS Opportunities, Obstacles, and Observations Internal Evaluation History and the New Paradigm Understanding the Internal Evaluation Context Evaluation, Conflict and the Change Process in Organizations Understanding Internal Evaluation The Craft of Internal Consulting to Organizations Designing High Impact Internal Evaluations Effective Communication of Evaluation Results Establishing, Administering, and Leading an Internal Evaluation Office High Impact Internal Evaluation: A Synthesis
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