Overview1. The Theory of Quality: A Pharmacy Imperative. 2. The Role of the Pharmacy Technician in Reducing Medication Errors. 3. The Pharmacist's Role in Reducing Medication Errors. 4. Prescription Workflow, the Basics. 5. Identify the Risks: Determining Where Mistakes Could be Made in the System? 6. Best Practices & Other Tools: Practices to Reduce the Risk of Errors. 7. Refining the Workflow. 8. Training for Quality: Making it Work. 9. Monitoring & Learning from Mistakes: The Last Step in Quality. 10. Role of the Patient in Preventing Medication Errors.