W. Timothy Coombs, Sherry J. Holladay· ISBN 9781444336450
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Managing Corporate Social Responsibility offers a strategic,
communication-centred approach to integrating CSR into
organizations. Drawing from a variety of disciplines and written in
a highly accessible style, the book guides readers in a focused
progression providing the key points they need to successfully
navigate the benefits and implications of managing CSR.
Chapters are organized around a process model for CSR that
outlines steps for researching, developing, implementing, and
evaluating CSR initiatives
Emphasizes stakeholder engagement as a foundation throughout
the CSR Process Model
Discusses ways to maximize the use of social media and
traditional media throughout the process
Offers international examples drawn from a variety of
industries including: The Forest Stewardship Council, Starbucks
Coffee, and IKEA.
Draws upon theories grounded in various disciplines, including
public relations, marketing, media, communication, and
business