Managing Workplace Conflict critically analyses Alternative Dispute Resolution (ADR) in Australia. It is an ideal book for ADR and management consultants, legal practitioners, human resource managers and students of ADR. It includes coverage of: various ADR techniques and the roles played by ADR practitioners in workplace conflict; the need for workplace grievance policies and the forms these can take; the suitability of ADR for various types of disputes; three case studies where ADR was utilised in workplace conflict and the experiences of both the human resource consultant and their clients and takes account of the new procedures in the Work Choices Bill Managing Workplace Conflict is written against the background of a rapidly changing Australian labour market. It argues that ADR in the Australian workplace needs to be conducted with an understanding of the changed industrial relations environment and the power differences between key workplace stakeholders, as well as a commitment to ethical practice and workplace justice. It presents the key concepts central to the practice of ADR in Australia and provides a practical, useable reference book for both the professional and the student.