IMPORTANT MESSAGE: We are relocating warehouses on Tuesday, 4th April. Our last orders will be dispatched on Monday, 3rd April and we will resume dispatch on Thursday, 6th April. Back-Orders and Express Orders may be delayed if ordered during this period. If you are unsure regarding your order, please send us an email on: email@example.com and we will get back to you as soon as possible
This is a very practical book to support learning and application of communication and basic counselling skills in the wide range of services which offer information, guidance, support and advice. The book enhances the value of even the shortest exchange by showing how essential skills of attention, reflective listening and positive use of communication skills support a helping and respectful approach to clients. The second edition has been revised to take into account technological developments such as email counselling, and the growth of Q&A on the internet, including chat and support groups.
Out of Stock
Sorry but this item is out of stock, please check back again soon.