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Microsoft Dynamics CRM 4 For Dummies
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Description
Description| Publisher | John Wiley & Sons Inc (US) |
| Author(s) | Joel Scott / David Lee / Scott Weiss |
| Edition | 1 |
| Published | 20th June 2008 |
| Related course codes |
Customer relationship management, or CRM, is certainly a hot topic
in business today. If you have a small or medium-sized business,
chances are you?re already aware of all it can do for you.
But with so many options and so much to think about, how do you get
a CRM system in place with a minimum of hassle? Well, Microsoft
Dynamics CRM 4 For Dummies is a great place to start!
in business today. If you have a small or medium-sized business,
chances are you?re already aware of all it can do for you.
But with so many options and so much to think about, how do you get
a CRM system in place with a minimum of hassle? Well, Microsoft
Dynamics CRM 4 For Dummies is a great place to start!
Written by veteran CRM experts Joel Scott and David Lee, this
friendly guide will have you understanding and using
Microsoft?s CRM solution in a jiffy. Whether you?re
considering a CRM system for the first time or you?ve decided
to switch from another system to Microsoft Dynamics CRM, this book
will make it easy to:
- Maintain and manage all your customer information
- Personalize Microsoft CRM to work for your business
- Set up CRM to support sales, marketing, and customer
service - Use the Outlook client
- Manage territories and business units
- Create and manage activities
- Generate quotes and invoices
- Implement and manage a marketing campaign
- Work with contracts, and much more
Microsoft Dynamics CRM 4 For Dummies is packed with
information on the latest version, It will help you get a unified
view of your customer information and interactions through
integrated sales, marketing, and customer service features. And
that, as every business owner knows, is important to improving your
bottom line!
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