There is more to producing an effective a plain language document than writing clearer English. Before you start, you need to settle what precisely you are expecting to achieve and how. Is the existing document too complex? Or is the real problem an underlying policy which is too complex? Should you be reviewing other documents at the same time? Do you really know how the existing document works? This manual is designed to help those starting on a plain-language project. It covers how to set up and manage a project and how to measure the effects of plain language documents. The authors take a step-by-step approach, detailing a process for use when starting a plain-language project. There is also a checklist summarising the processes and procedures involved.