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Procedures & Theory for Administrative Professionals

Procedures & Theory for Administrative Professionals

ISBN 9781111575861
Edition 7
Publication Date
Publisher Cengage
Author(s)
Overview
Part I: THE DYNAMIC WORKPLACE. 1. The Workplace - Constantly Changing. 2. Your Professional Image. 3. Workplace Teams. Part II: WORKFORCE BEHAVIORS. 4. Self-Management. 5. Ethical Theories and Behaviors. 6. Leadership. 7. Customer Service. Part III: COMMUNICATION ESSENTIALS. 8. Written Communication. 9. Verbal Communication and Presentations. 10. Global Communication - Technology and Etiquette. Part IV: RECORDS AND FINANCIAL MANAGEMENT. 11. Records Management. 12. Managing Electronic Records. 13. Personal Finance and Investment Strategies. Part V: PROFESSIONAL RESPONSIBILITIES AND GROWTH. 14. Event Planning. 15. Travel Arrangements. 16. Workplace Mail and Copying. 17. Job Search and Advancement.
Overview
Part I: THE DYNAMIC WORKPLACE. 1. The Workplace - Constantly Changing. 2. Your Professional Image. 3. Workplace Teams. Part II: WORKFORCE BEHAVIORS. 4. Self-Management. 5. Ethical Theories and Behaviors. 6. Leadership. 7. Customer Service. Part III: COMMUNICATION ESSENTIALS. 8. Written Communication. 9. Verbal Communication and Presentations. 10. Global Communication - Technology and Etiquette. Part IV: RECORDS AND FINANCIAL MANAGEMENT. 11. Records Management. 12. Managing Electronic Records. 13. Personal Finance and Investment Strategies. Part V: PROFESSIONAL RESPONSIBILITIES AND GROWTH. 14. Event Planning. 15. Travel Arrangements. 16. Workplace Mail and Copying. 17. Job Search and Advancement.

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