Traditional approaches to problem-solving and decision-making are often random and ad-hoc, or are often over-reliant on the use of analytic techniques. This handbook takes a look at the subject and adopts a practical approach to tackling immediate operational problems in order to achieve optimum results, as well as to dealing with major strategic problems in a systematic way. It is based on tried-and-tested approaches to the subject drawn from real business and organizational situations.
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