• Free delivery over $50 nationwide
  • 14 days money back guarantee
  • Lowest price guarantee in Australia

Principles of Services Marketing and Management

Principles of Services Marketing and Management

ISBN 9780136768753
Publisher Pearson Education (us)
Author(s)
Overview
Aimed at courses in undergraduate Service Marketing and Management, this clear, accessible book presents an integrated approach to the study of services that places marketing issues within a broader general management context. It emphasizes the fact that service organizations differ in many important respects from manufacturing businesses, requiring a distinctive approach to planning and implementing marketing strategy. Coverage is comprised of 16 chapters and 12 short- to medium-length cases that let readers apply what they've learned to real-world settings and fully understand the complexities of service management-including the interactions between marketing, operations, and human resources.
Out of Stock

Savings : $4.50 (5% off)

Sign up to get notified when this product is back in stock

or buy now & pay later with