Professional Front Office Management

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Professional Front Office Management 9780131700697

Course Codes : BHO2287
ISBN : 9780131700697
Publisher : Prentice Hall
Author(s) :
Publication Date :
Edition : 1

Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments.


The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners.  The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.



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