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Professional Front Office Management

Course Codes : BHO2287

Professional Front Office Management

ISBN 9780131700697
Edition 1
Publisher Prentice Hall
Author(s)
Publication Date
Overview

Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments.

 

The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners.  The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.

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