Quality Management: Introduction to Total Quality Management for Production, Processing, and Services
4 Revised ed of US ed
1 Jan 2003
David L. Goetsch
For courses in Quality Management, Total Quality Management, Quality Engineering, and Quality Technology. This direct, straightforward text provides students with material that focuses on making the theories and principles of total quality practical and useful in a real-world setting. It covers all of the elements of total quality, including several that receive little or no attention in other total quality books.