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Rethinking Public Service Delivery: Managing with External Providers

Rethinking Public Service Delivery: Managing with External Providers

ISBN 9780230237957
Publisher Palgrave Macmillan
Author(s)
Publication Date
Overview
Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working - including contracting, partnering, client co-production, inter-governmental collaboration and volunteering - pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.
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Due Date 12/12/2017

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