Service Operation Based on ITIL V3: A Management Guide

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Service Operation Based on ITIL V3: A Management Guide

ISBN : 9789087531270
Publisher : Van Haren Publishing
Author(s) :
Publication Date :
Overview The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3 . A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. What are the key service management processes? What is the lifecycle approach?

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