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Service Operations Management
Details
Description
Description| Publisher | Pearson Education Limited |
| Author(s) | Robert Johnston / Michael Shulver / Nigel Slack / Graham Clark |
| Subtitle | Improving Service Delivery |
| Edition | 5 |
| Published | 2nd November 2020 |
| Related course codes |
Improving Service Delivery
Analyse and address organisational challenges using real world examplesService Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help your students better analyse existing operations and understand ways to deal with operational challenges.
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