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Service Operations Management: Improving Service Delivery

Service Operations Management: Improving Service Delivery

ISBN 9780273740483
Edition 4
Publisher Financial Times Prentice Hall
Author(s)
Publication Date
Overview

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

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