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Maura is a 26-year-old pregnant woman who is waiting to see her gynecologist. When she gets up to get a new magazine, she realizes that she has been bleeding profusely. Jane, the medical assistant, immediately alerts the doctor who reaches Maura as she begins to faint. As the doctor attends to Maura, Jane calls for an ambulance. ■ Why did Jane call for an ambulance? ■ What information did she provide to the 911 dispatcher? ■ What information did she obtain from the 911 dispatcher? ■ What telecommunication skills could Maura employ to facilitate her interaction with the 911 dispatcher?

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