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Social Sciences · Psychology
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Use this scenario to answer the following questions. You work in the order confirmation department of at the L.L. Bean catalog company. Part of your job responsibility is to call suppliers to confirm the ship dates for ordered goods. You spend your entire day on the telephone and for the most part enjoy your job because you speak with people from all over the world. Your only real frustration is when you call a few of your customers to clear up an error that your company made, they react impatiently and rush to get off of the phone.

  1. What can you do to improve your skills in communicating with impatient customers?
  2. How can you deal with people who do not speak understandable English and still remain patient and informative?
  3. How can you encourage satisfied customers to share their experience with others? PLEASE DO NOT COPY FROM ANOTHER ANSWER ON HERE
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