Use this scenario to answer the following questions. You work in the order confirmation department of at the L.L. Bean catalog company. Part of your job responsibility is to call suppliers to confirm the ship dates for ordered goods. You spend your entire day on the telephone and for the most part enjoy your job because you speak with people from all over the world. Your only real frustration is when you call a few of your customers to clear up an error that your company made, they react impatiently and rush to get off of the phone.