Subscribe to Zookal Q&A to get 10% off all textbooks, free shipping and unlimited access to textbooks solutions Find out more
Services Marketing (6th)
Gremler, Dwayne D.; Bitner, Mary Jo; Zeithaml, Valarie A.
ISBN : 9780078112058
Services Marketing: Integrating Customer Focus Across the Firm (7th)
Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.
ISBN : 9780078112102