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The Essence of Total Quality Management

The Essence of Total Quality Management

ISBN 9780135731147
Edition 2 Rev ed
Publisher Prentice Hall
Author(s)
Publication Date
Overview
A concise overview of the TQM topic including its history. This text places quality as a major management concern, describing how to develop a positive Total Quality Management company culture. The text sets out the main concepts of total quality management and traditional quality control and analyses the costs of quality (eg presentation, appraisal, international failure, external failure and lost opportunities).
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