• Free delivery over $80 nationwide
  • 14 days money back guarantee
  • Lowest price guarantee in Australia

Frequently Asked Questions



Textbooks

What does dispatch in 6-9 business days mean?
This means that the publisher should have stock for this book and it will take 6-9 days to arrive to us (lead times vary by publisher and will be displayed for each title). We will then ship the book out to you and you should receive the book based off our delivery frames per state. Please note that in rare cases, the publisher may run out of stock in which case we will contact you. If you provide us an incorrect address for delivery and the package is returned to us, you will be responsible for paying $8.95 for a re-delivery fee. 
PLEASE NOTE: If your order includes a backordered item, we will dispatch your order once all your items have arrived at our warehouse. If you would prefer a partial shipment of your order, please contact us to request a partial shipment. 

When do items dispatch from your office?
Dispatch is usually at 5pm daily. Dispatch times may be longer during peak periods, such as at the start of semesters.

How does rental work?
 
Textbook rental is a simple, new, revolutionary idea that is already saving University students millions of dollars annually across the globe. Simply order your textbooks, have them delivered (or pick them up), use them for when you need and return when done! It’s an easy, sure fire way to save money without the hassle and financial guesswork involved in trying to resell your textbooks at the end of semester. Unfortunately we do not accept PayPal and zipPay for rentals.

Why not just buy textbooks and resell them after use?
Did you know that most Australian university students are essentially already partaking in book rental? Think about it, when you buy a textbook at the beginning of the semester and then sell it at the end, essentially you are only paying for the time used by you. During this time you are also trying to keep the book neat for re-sale. This is essentially rental, however buying and selling comes with the added risk of not being able to sell your books. In a three year degree buying and selling will most likely never accumulate to the same level of saving as through renting, if not purely from the lack of consistency. That’s why we thought, why not rent?

How much does it save?
Did you know that in a three year degree the average student will spend as much as $3,300 on textbooks? A student who rents throughout the term of their course could therefore spend thousands of dollars less than a student who buys. Obviously this margin is smaller when compared to those who buy second hand, or those who attempt to sell their books at the end of semester, however in the majority of cases rental is still cheaper in the long run due to its consistency.

Can I write or highlight in my book?
Although writing is not allowed in rentals, students can highlight text. If you do accidentally write in the book don’t panic, just leave a note when you return the title and as long as it is still reusable you will not be charged.

Receiving my book
Once you have ordered your books, you will receive a confirmation of your order. Your order will then be dispatched after 1 business day from ordering, if in stock.

What happens if lose my book?
In the event that you lose your book you will be charged the difference from the price of the rental to the RRP of the book.

Are there any late fees?
Late fees will be incurred after the due date, which is usually a week or two after the end of semester. In this case you will be charged $5 per week after that.

What happens if I damage my book?
In some cases damaged books may be repaired, in which case the customer will not be charged. However if the book is damaged beyond repair or is otherwise unfit for future use the customer may be charged the remainder of the retail price, in which case they can keep the book.

What happens if I want to keep the book?
If you decide at some point in your rental that you wish to purchase the book you may do so, in which case you will be charged the remainder of the retail price. Our purchase prices often include a discount depending on the title.

My book hasn’t arrived what do I do?
If you have not received your book after 1-3 days after receiving your order confirmation you can log on to your Zookal account and find out what stage your book's delivery is in. If there seems to be a delay, please contact us and inform us of the problem. Make sure you include your receipt number and account name when filling a complaint.

What is your 14 day money back guarantee?
We offer a 14 day refund period if you drop your course or no longer require the textbooks. You will receive a full refund, less shipping costs. Our refund policy does not apply to Vitalsource eBooks or Cengage eBooks. These titles are firm sale. If the title is packaged together with an access code, the access code must not be used to be entitled to a refund. 

How do I return my rental?

We offer 3 free methods to return your books back to us. You may return separate rental orders in one parcel / box in order to speed up returns processing.

1) Return your books at your local ParcelPoint location.
Visit Zookal Returns @ ParcelPoint. Enter your details, select your most convenient ParcelPoint location, then download and print your ParcelPoint return label (the address should display ParcelPoint Hub, 285 Coward Street, Mascot). Use a ParcelPoint label to lodge your return at a ParcelPoint location.

2) Return your books at an Australia Post Office (not available in all locations - please email us for a label).
Visit Zookal Returns @ ParcelPoint. Enter your details, select Australia Post eParcel, then download and print your Australia Post eParcel label. Use the Australia Post eParcel label to lodge your return at an Australia Post Office.

3) You can return the books between 10:00am and 5:00pm weekdays to our Head Office located at:

Unit D

23-27 Bourke Road, Alexandria

NSW 2015

Australia

You can track ParcelPoint items via ParcelPoint TrackParcelPoint Track.


What are your shipping rates?

We offer free shipping, standard shipping and express post deliveries depending on your postcode and the total value of your order. Have a look at all the rates in the following tables.

Free Shipping

Your order is delivered 1-2 business days within NSW, 2-3 business days to VIC, QLD and SA and 4 to 7 business days to all other states from the time it dispatches from our warehouse.

Postal Code From Postal Code To Total Cart Price From Total Cart Price To Shipping Price
200 299 $80.00 Any Free
2000 2599 $80.00 Any Free
2600 2620 $80.00 Any Free
2621 2899 $80.00 Any Free
2900 2920 $80.00 Any Free
2921 2999 $80.00 Any Free
3000 5999 $80.00 Any Free
6000 6999 $80.00 Any Free
7000 7999 $80.00 Any Free
800 1999 $80.00 Any Free
8000 9999 $80.00 Any Free

Standard Shipping

Your order is delivered 1-2 business days within NSW, 2-3 business days to VIC, QLD and SA and 4 to 7 business days to all other states from the time it dispatches from our warehouse.

Postal Code From Postal Code To Total Cart Price From Total Cart Price To Shipping Price
1000 1935 $0.00 $80.00 $6.95
1936 1999 $0.00 $80.00 $8.95
200 299 $0.00 $80.00 $7.95
2000 2079 $0.00 $80.00 $6.95
2080 2084 $0.00 $80.00 $7.95
2085 2107 $0.00 $80.00 $6.95
2108 2108 $0.00 $80.00 $7.95
2109 2156 $0.00 $80.00 $6.95
2157 2157 $0.00 $80.00 $7.95
2158 2158 $0.00 $80.00 $6.95
2159 2159 $0.00 $80.00 $7.95
2160 2172 $0.00 $80.00 $6.95
2173 2173 $0.00 $80.00 $7.95
2174 2229 $0.00 $80.00 $6.95
2230 2231 $0.00 $80.00 $7.95
2232 2249 $0.00 $80.00 $6.95
2250 2263 $0.00 $80.00 $7.95
2264 2281 $0.00 $80.00 $8.95
2282 2310 $0.00 $80.00 $7.95
2311 2484 $0.00 $80.00 $8.95
2485 2486 $0.00 $80.00 $8.95
2487 2499 $0.00 $80.00 $8.95
2500 2507 $0.00 $80.00 $7.95
2508 2514 $0.00 $80.00 $7.95
2515 2532 $0.00 $80.00 $7.95
2533 2554 $0.00 $80.00 $8.95
2555 2556 $0.00 $80.00 $7.95
2557 2559 $0.00 $80.00 $6.95
2560 2563 $0.00 $80.00 $7.95
2564 2567 $0.00 $80.00 $6.95
2568 2574 $0.00 $80.00 $7.95
2575 2599 $0.00 $80.00 $8.95
2600 2620 $0.00 $80.00 $7.95
2621 2639 $0.00 $80.00 $8.95
2640 2641 $0.00 $80.00 $8.95
2642 2647 $0.00 $80.00 $8.95
2648 2648 $0.00 $80.00 $8.95
2649 2707 $0.00 $80.00 $8.95
2708 2709 $0.00 $80.00 $8.95
2710 2714 $0.00 $80.00 $8.95
2715 2715 $0.00 $80.00 $8.95
2716 2716 $0.00 $80.00 $8.95
2717 2719 $0.00 $80.00 $8.95
2720 2730 $0.00 $80.00 $8.95
2731 2739 $0.00 $80.00 $8.95
2740 2744 $0.00 $80.00 $6.95
2745 2746 $0.00 $80.00 $7.95
2747 2751 $0.00 $80.00 $6.95
2752 2758 $0.00 $80.00 $7.95
2759 2764 $0.00 $80.00 $6.95
2765 2765 $0.00 $80.00 $7.95
2766 2774 $0.00 $80.00 $6.95
2775 2775 $0.00 $80.00 $7.95
2776 2777 $0.00 $80.00 $6.95
2778 2786 $0.00 $80.00 $7.95
2787 2879 $0.00 $80.00 $8.95
2880 2889 $0.00 $80.00 $8.95
2890 2897 $0.00 $80.00 $6.95
2898 2899 $0.00 $80.00 $10.95
2900 2920 $0.00 $80.00 $7.95
3000 3062 $0.00 $80.00 $6.95
3063 3063 $0.00 $80.00 $7.95
3064 3098 $0.00 $80.00 $6.95
3099 3100 $0.00 $80.00 $7.95
3101 3138 $0.00 $80.00 $6.95
3139 3139 $0.00 $80.00 $7.95
3140 3210 $0.00 $80.00 $6.95
3211 3220 $0.00 $80.00 $7.95
3221 3334 $0.00 $80.00 $8.95
3335 3341 $0.00 $80.00 $7.95
3342 3349 $0.00 $80.00 $8.95
3350 3350 $0.00 $80.00 $8.95
3351 3352 $0.00 $80.00 $8.95
3353 3356 $0.00 $80.00 $8.95
3357 3426 $0.00 $80.00 $8.95
3427 3443 $0.00 $80.00 $7.95
3444 3688 $0.00 $80.00 $8.95
3689 3690 $0.00 $80.00 $8.95
3691 3749 $0.00 $80.00 $8.95
3750 3799 $0.00 $80.00 $7.95
3800 3801 $0.00 $80.00 $6.95
3802 3811 $0.00 $80.00 $7.95
3812 3909 $0.00 $80.00 $8.95
3910 3920 $0.00 $80.00 $7.95
3921 3925 $0.00 $80.00 $8.95
3926 3944 $0.00 $80.00 $7.95
3945 3974 $0.00 $80.00 $8.95
3975 3978 $0.00 $80.00 $7.95
3979 3979 $0.00 $80.00 $7.95
3980 3983 $0.00 $80.00 $7.95
3984 3999 $0.00 $80.00 $8.95
4000 4018 $0.00 $80.00 $7.95
4019 4028 $0.00 $80.00 $7.95
4029 4068 $0.00 $80.00 $7.95
4069 4071 $0.00 $80.00 $7.95
4072 4123 $0.00 $80.00 $7.95
4124 4126 $0.00 $80.00 $7.95
4127 4129 $0.00 $80.00 $7.95
4130 4130 $0.00 $80.00 $7.95
4131 4132 $0.00 $80.00 $7.95
4133 4150 $0.00 $80.00 $7.95
4151 4164 $0.00 $80.00 $7.95
4165 4168 $0.00 $80.00 $7.95
4169 4182 $0.00 $80.00 $7.95
4183 4204 $0.00 $80.00 $7.95
4205 4206 $0.00 $80.00 $7.95
4207 4209 $0.00 $80.00 $7.95
4210 4224 $0.00 $80.00 $7.95
4225 4225 $0.00 $80.00 $8.95
4226 4269 $0.00 $80.00 $7.95
4270 4299 $0.00 $80.00 $7.95
4300 4308 $0.00 $80.00 $7.95
4309 4453 $0.00 $80.00 $8.95
4454 4499 $0.00 $80.00 $8.95
4500 4549 $0.00 $80.00 $7.95
4550 4579 $0.00 $80.00 $7.95
4580 4693 $0.00 $80.00 $8.95
4694 4802 $0.00 $80.00 $8.95
4803 4803 $0.00 $80.00 $8.95
4804 4805 $0.00 $80.00 $8.95
4806 4999 $0.00 $80.00 $8.95
5000 5113 $0.00 $80.00 $7.95
5114 5114 $0.00 $80.00 $7.95
5115 5117 $0.00 $80.00 $7.95
5118 5124 $0.00 $80.00 $7.95
5125 5130 $0.00 $80.00 $7.95
5131 5157 $0.00 $80.00 $7.95
5158 5169 $0.00 $80.00 $7.95
5170 5200 $0.00 $80.00 $7.95
5201 5749 $0.00 $80.00 $8.95
5800 5999 $0.00 $80.00 $7.95
6000 6030 $0.00 $80.00 $10.95
6031 6035 $0.00 $80.00 $10.95
6036 6036 $0.00 $80.00 $10.95
6037 6049 $0.00 $80.00 $10.95
6050 6066 $0.00 $80.00 $10.95
6067 6068 $0.00 $80.00 $10.95
6069 6069 $0.00 $80.00 $10.95
6070 6075 $0.00 $80.00 $10.95
6076 6076 $0.00 $80.00 $10.95
6077 6089 $0.00 $80.00 $10.95
6090 6110 $0.00 $80.00 $10.95
6111 6111 $0.00 $80.00 $10.95
6112 6120 $0.00 $80.00 $10.95
6121 6146 $0.00 $80.00 $10.95
6147 6160 $0.00 $80.00 $10.95
6161 6161 $0.00 $80.00 $10.95
6162 6175 $0.00 $80.00 $10.95
6176 6179 $0.00 $80.00 $10.95
6180 6180 $0.00 $80.00 $10.95
6181 6181 $0.00 $80.00 $10.95
6182 6206 $0.00 $80.00 $10.95
6207 6209 $0.00 $80.00 $10.95
6210 6210 $0.00 $80.00 $10.95
6211 6214 $0.00 $80.00 $10.95
6215 6700 $0.00 $80.00 $10.95
6701 6797 $0.00 $80.00 $10.95
6798 6799 $0.00 $80.00 $10.95
6800 6990 $0.00 $80.00 $10.95
6991 6991 $0.00 $80.00 $10.95
6992 6996 $0.00 $80.00 $10.95
6997 6999 $0.00 $80.00 $10.95
7000 7019 $0.00 $80.00 $10.95
7020 7049 $0.00 $80.00 $10.95
7050 7053 $0.00 $80.00 $10.95
7054 7054 $0.00 $80.00 $10.95
7055 7108 $0.00 $80.00 $10.95
7109 7150 $0.00 $80.00 $10.95
7151 7154 $0.00 $80.00 $10.95
7155 7171 $0.00 $80.00 $10.95
7172 7172 $0.00 $80.00 $10.95
7173 7247 $0.00 $80.00 $10.95
7248 7254 $0.00 $80.00 $10.95
7255 7257 $0.00 $80.00 $10.95
7258 7329 $0.00 $80.00 $10.95
7330 7799 $0.00 $80.00 $10.95
7800 7999 $0.00 $80.00 $10.95
800 802 $0.00 $80.00 $10.95
8000 8999 $0.00 $80.00 $6.95
803 803 $0.00 $80.00 $10.95
804 821 $0.00 $80.00 $10.95
822 827 $0.00 $80.00 $10.95
828 851 $0.00 $80.00 $10.95
852 852 $0.00 $80.00 $10.95
853 853 $0.00 $80.00 $10.95
854 859 $0.00 $80.00 $10.95
860 861 $0.00 $80.00 $10.95
869 869 $0.00 $80.00 $10.95
870 871 $0.00 $80.00 $10.95
872 872 $0.00 $80.00 $10.95
873 879 $0.00 $80.00 $10.95
880 905 $0.00 $80.00 $10.95
9000 9725 $0.00 $80.00 $7.95
906 999 $0.00 $80.00 $10.95
9726 9919 $0.00 $80.00 $7.95
9920 9960 $0.00 $80.00 $8.95
9961 9998 $0.00 $80.00 $8.95
9999 9999 $0.00 $80.00 $6.95

Express Shipping

Your order is guaranteed to delivered the next business day from the time it dispatches from our warehouse (Australia Post does not deliver to all postcodes via it's Express Network - please check if they do at this link - https://auspost.com.au/parcels-mail/sending-in-australia/delivery-areas-within-australia).

Postal Code From Postal Code To Total Cart Price From Total Cart Price To Shipping Price
1000 1935 $0.00 Any $13.95
1936 1999 $0.00 Any $14.95
200 299 $0.00 Any $14.95
2000 2079 $0.00 Any $13.95
2080 2084 $0.00 Any $14.95
2085 2107 $0.00 Any $13.95
2108 2108 $0.00 Any $14.95
2109 2156 $0.00 Any $13.95
2157 2157 $0.00 Any $14.95
2158 2158 $0.00 Any $13.95
2159 2159 $0.00 Any $14.95
2160 2172 $0.00 Any $13.95
2173 2173 $0.00 Any $14.95
2174 2229 $0.00 Any $13.95
2230 2231 $0.00 Any $14.95
2232 2249 $0.00 Any $13.95
2250 2263 $0.00 Any $14.95
2264 2281 $0.00 Any $14.95
2282 2310 $0.00 Any $14.95
2311 2484 $0.00 Any $14.95
2485 2486 $0.00 Any $14.95
2487 2499 $0.00 Any $14.95
2500 2507 $0.00 Any $14.95
2508 2514 $0.00 Any $14.95
2515 2532 $0.00 Any $14.95
2533 2554 $0.00 Any $14.95
2555 2556 $0.00 Any $14.95
2557 2559 $0.00 Any $13.95
2560 2563 $0.00 Any $14.95
2564 2567 $0.00 Any $13.95
2568 2574 $0.00 Any $14.95
2575 2599 $0.00 Any $14.95
2600 2620 $0.00 Any $14.95
2621 2639 $0.00 Any $14.95
2640 2641 $0.00 Any $14.95
2642 2647 $0.00 Any $14.95
2648 2648 $0.00 Any $14.95
2649 2707 $0.00 Any $14.95
2708 2709 $0.00 Any $14.95
2710 2714 $0.00 Any $14.95
2715 2715 $0.00 Any $14.95
2716 2716 $0.00 Any $14.95
2717 2719 $0.00 Any $14.95
2720 2730 $0.00 Any $14.95
2731 2739 $0.00 Any $14.95
2740 2744 $0.00 Any $13.95
2745 2746 $0.00 Any $14.95
2747 2751 $0.00 Any $13.95
2752 2758 $0.00 Any $14.95
2759 2764 $0.00 Any $13.95
2765 2765 $0.00 Any $14.95
2766 2774 $0.00 Any $13.95
2775 2775 $0.00 Any $14.95
2776 2777 $0.00 Any $13.95
2778 2786 $0.00 Any $14.95
2787 2879 $0.00 Any $14.95
2880 2889 $0.00 Any $14.95
2890 2897 $0.00 Any $13.95
2898 2899 $0.00 Any $14.95
2900 2920 $0.00 Any $14.95
3000 3062 $0.00 Any $13.95
3063 3063 $0.00 Any $14.95
3064 3098 $0.00 Any $13.95
3099 3100 $0.00 Any $14.95
3101 3138 $0.00 Any $13.95
3139 3139 $0.00 Any $14.95
3140 3210 $0.00 Any $13.95
3211 3220 $0.00 Any $14.95
3221 3334 $0.00 Any $14.95
3335 3341 $0.00 Any $14.95
3342 3349 $0.00 Any $14.95
3350 3350 $0.00 Any $14.95
3351 3352 $0.00 Any $14.95
3353 3356 $0.00 Any $14.95
3357 3426 $0.00 Any $14.95
3427 3443 $0.00 Any $14.95
3444 3688 $0.00 Any $14.95
3689 3690 $0.00 Any $14.95
3691 3749 $0.00 Any $14.95
3750 3799 $0.00 Any $14.95
3800 3801 $0.00 Any $13.95
3802 3811 $0.00 Any $14.95
3812 3909 $0.00 Any $14.95
3910 3920 $0.00 Any $14.95
3921 3925 $0.00 Any $14.95
3926 3944 $0.00 Any $14.95
3945 3974 $0.00 Any $14.95
3975 3978 $0.00 Any $14.95
3979 3979 $0.00 Any $14.95
3980 3983 $0.00 Any $14.95
3984 3999 $0.00 Any $14.95
4000 4018 $0.00 Any $14.95
4019 4028 $0.00 Any $14.95
4029 4068 $0.00 Any $14.95
4069 4071 $0.00 Any $14.95
4072 4123 $0.00 Any $14.95
4124 4126 $0.00 Any $14.95
4127 4129 $0.00 Any $14.95
4130 4130 $0.00 Any $14.95
4131 4132 $0.00 Any $14.95
4133 4150 $0.00 Any $14.95
4151 4164 $0.00 Any $14.95
4165 4168 $0.00 Any $14.95
4169 4182 $0.00 Any $14.95
4183 4204 $0.00 Any $14.95
4205 4206 $0.00 Any $14.95
4207 4209 $0.00 Any $14.95
4210 4224 $0.00 Any $14.95
4225 4225 $0.00 Any $14.95
4226 4269 $0.00 Any $14.95
4270 4299 $0.00 Any $14.95
4300 4308 $0.00 Any $14.95
4309 4453 $0.00 Any $14.95
4454 4499 $0.00 Any $14.95
4500 4549 $0.00 Any $14.95
4550 4579 $0.00 Any $14.95
4580 4693 $0.00 Any $14.95
4694 4802 $0.00 Any $14.95
4803 4803 $0.00 Any $14.95
4804 4805 $0.00 Any $14.95
4806 4999 $0.00 Any $14.95
5000 5113 $0.00 Any $14.95
5114 5114 $0.00 Any $14.95
5115 5117 $0.00 Any $14.95
5118 5124 $0.00 Any $14.95
5125 5130 $0.00 Any $14.95
5131 5157 $0.00 Any $14.95
5158 5169 $0.00 Any $14.95
5170 5200 $0.00 Any $14.95
5201 5749 $0.00 Any $14.95
5800 5999 $0.00 Any $14.95
6000 6030 $0.00 Any $14.95
6031 6035 $0.00 Any $14.95
6036 6036 $0.00 Any $14.95
6037 6049 $0.00 Any $14.95
6050 6066 $0.00 Any $14.95
6067 6068 $0.00 Any $14.95
6069 6069 $0.00 Any $14.95
6070 6075 $0.00 Any $14.95
6076 6076 $0.00 Any $14.95
6077 6089 $0.00 Any $14.95
6090 6110 $0.00 Any $14.95
6111 6111 $0.00 Any $14.95
6112 6120 $0.00 Any $14.95
6121 6146 $0.00 Any $14.95
6147 6160 $0.00 Any $14.95
6161 6161 $0.00 Any $14.95
6162 6175 $0.00 Any $14.95
6176 6179 $0.00 Any $14.95
6180 6180 $0.00 Any $14.95
6181 6181 $0.00 Any $14.95
6182 6206 $0.00 Any $14.95
6207 6209 $0.00 Any $14.95
6210 6210 $0.00 Any $14.95
6211 6214 $0.00 Any $14.95
6215 6700 $0.00 Any $14.95
6701 6797 $0.00 Any $14.95
6798 6799 $0.00 Any $14.95
6800 6990 $0.00 Any $14.95
6991 6991 $0.00 Any $14.95
6992 6996 $0.00 Any $14.95
6997 6999 $0.00 Any $14.95
7000 7019 $0.00 Any $14.95
7020 7049 $0.00 Any $14.95
7050 7053 $0.00 Any $14.95
7054 7054 $0.00 Any $14.95
7055 7108 $0.00 Any $14.95
7109 7150 $0.00 Any $14.95
7151 7154 $0.00 Any $14.95
7155 7171 $0.00 Any $14.95
7172 7172 $0.00 Any $14.95
7173 7247 $0.00 Any $14.95
7248 7254 $0.00 Any $14.95
7255 7257 $0.00 Any $14.95
7258 7329 $0.00 Any $14.95
7330 7799 $0.00 Any $14.95
7800 7999 $0.00 Any $14.95
800 802 $0.00 Any $14.95
8000 8999 $0.00 Any $13.95
803 803 $0.00 Any $14.95
804 821 $0.00 Any $14.95
822 827 $0.00 Any $14.95
828 851 $0.00 Any $14.95
852 852 $0.00 Any $14.95
853 853 $0.00 Any $14.95
854 859 $0.00 Any $14.95
860 861 $0.00 Any $14.95
869 869 $0.00 Any $14.95
870 871 $0.00 Any $14.95
872 872 $0.00 Any $14.95
873 879 $0.00 Any $14.95
880 905 $0.00 Any $14.95
9000 9725 $0.00 Any $14.95
906 999 $0.00 Any $14.95
9726 9919 $0.00 Any $14.95
9920 9960 $0.00 Any $14.95
9961 9998 $0.00 Any $14.95
9999 9999 $0.00 Any $13.95

What does "authority to leave" mean?

By selecting authority to leave at the checkout page on the website, your parcel will be left at your unattended premises in accordance with your instructions.

You agree that the parcel is deemed received when left at your premises.

Zookal do not accept responsibility for any loss or damage which results from this Authority to Leave delivery method.

Textbook Solutions

What are Textbook Solutions?
Textbook Solutions are solution manuals to questions in a textbook, crafted by experts in those subject areas.

How do Textbook Solutions work?
When you buy Textbook Solutions from Zookal's website, you'll be able to view it from Zookal's website on any device that has an internet browser.

Where can I purchase Textbook Solutions on Zookal?
You can view all Textbook Solutions in Zookal's Textbook Solutions page. You can also search for Textbook Solutions in the search box on any page. You can even purchase a solution along with its textbook as a bundle with discounts for certain titles.

How do I access Textbook Solutions I have purchased?

First you must be logged into the website. Go to View Profile which appears under your avatar. On your profile page, click on the My Textbook Solutions link listed in a menu on the page. Your Textbook Solutions will be listed up on this page, with buttons to view them. The Textbook Solutions will be streamed in your internet browser.


How can I tell the difference between a Textbook Solutions and normal physical Textbook on this website?
All Textbook Solutions have an "Textbook Solutions" badge under their name or located elsewhere on the product's page.

Can I refund a Textbook Solutions and how?
Please contact us to request a refund. You can only refund a Textbook Solutions if you have viewed less than 20% of it or within 14 days. Opening it means streaming it in your browser or on a device.

Are there restrictions when requesting to refund a Textbook Solutions?
You can only refund an Textbook Solutions if you have not opened it yet. Opening it means streaming it in your browser or on a device.

How do expiry dates for Textbook Solutions work?
You purchase to access a Textbook Solutions for a certain amount of time, which will be specified on the solution's page. The timeframe is usually until the end of the current semester, trimester or term. Once the time lapses, you won't have access to that Textbook Solutions any more.

How do I contact Zookal if I have any issues, such as technical issues when using Textbook Solutions?
Please contact us by normal means. Details are on our Contact Us page.

Do I own the Textbook Solutions?
You only have a license to access the Textbook Solutions, which works similar to how you would stream music or movies online. Textbook Solutions have time restrictions such as rentals.

eTextbooks

What are eTextbooks?
eTextbooks are electronic versions of textbooks, like how eBooks are to books.

How do eTextbooks work?
When you buy or rent an eTextbook from Zookal's website, you'll be able to view it from Zookal's website on any device that has an internet browser.

Where can I purchase eTextbooks on Zookal?
You can view all eTextbooks in Zookal's eTextbook page. You can also search for eTextbooks in the search box on any page.

How do I access eTextbooks I have purchased?

First you must be logged into the website. Go to View Profile which appears under your avatar. On your profile page, click on the My eBooks link listed in a menu on the page. Your eBooks will be listed up on this page, with buttons to view them. The eBooks will be streamed in your internet browser.



How can I tell the difference between an eTextbook and normal physical Textbook on this website?
All eTextbooks have an "eTextbook" badge under their name or located elsewhere on the product's page.

Can I refund an eTextbook and how?
Please contact us to request a refund. You can only refund an eTextbook if you have not opened it yet. Opening it means streaming it in your browser or on a device.

Are there restrictions when requesting to refund an eTextbook?
You can only refund an eTextbook if you have not opened it yet. Opening it means streaming it in your browser or on a device.

What viewing restrictions do eTextbooks have?
Some books may be restricted by how many times or pages you can print from them. These restrictions are set by the book's publisher and vary.

How do rentals for eTextbooks work?
You rent an eTextbook for a certain amount of time, which will be specified on the book's page. The timeframe could be about half a year, a full year or other. Once the time lapses, you won't have access to the eTextbook any more.

How do I contact Zookal if I have any issues, such as technical issues when using eTextbooks?
Please contact us by normal means. Details are on our Contact Us page.

Do I own the eTextbook?
You only have a license to access the eTextbook, which works similar to how you would stream music or movies online. Some books have restrictions on how many times you can download or print them, and some books have time restrictions such as rentals.

General

What are Zookal's Operating Hours?
We are currently open Monday to Friday 9:30am to 5:00pm.

Lowest Price Guarantee
Zookal's Lowest Price Guarantee to you is to ensure that every one of our textbooks are offered to you at the lowest price possible. You won’t find your textbooks cheaper anywhere else, not the Uni bookstore or any other Australian online retailer. If you do find an in-stock textbook from another Australian retailer (i.e. a retailer who ships books from an Australian address, other than Amazon Australia or online marketplaces such as eBay or Gumtree) that is lower than a textbook on Zookal, we will match or beat the price! Excludes textbooks on sale or if using a promo code.