Frequently Asked Questions

This means that the publisher should have stock for this book and it will take 6-9 days to arrive to us (lead times vary by publisher and will be displayed for each title). We will then ship the book out to you and you should receive the book based off our delivery frames per state. Please note that in rare cases, the publisher may run out of stock in which case we will contact you. If you provide us an incorrect address for delivery and the package is returned to us, you will be responsible for paying $8.95 for a re-delivery fee. 

PLEASE NOTE: If your order includes a backordered item, we will dispatch your order once all your items have arrived at our warehouse. If you would prefer a partial shipment of your order, please contact us to request a partial shipment. 

Dispatch is usually at 5pm daily. Dispatch times may be longer during peak periods, such as at the start of semesters.

Textbook rental is a simple, new, revolutionary idea that is already saving University students millions of dollars annually across the globe. Simply order your textbooks, have them delivered (or pick them up), use them for when you need and return when done! It’s an easy, sure fire way to save money without the hassle and financial guesswork involved in trying to resell your textbooks at the end of semester. Unfortunately we do not accept PayPal and zipPay for rentals.

Did you know that most Australian university students are essentially already partaking in book rental? Think about it, when you buy a textbook at the beginning of the semester and then sell it at the end, essentially you are only paying for the time used by you. During this time you are also trying to keep the book neat for re-sale. This is essentially rental, however buying and selling comes with the added risk of not being able to sell your books. In a three year degree buying and selling will most likely never accumulate to the same level of saving as through renting, if not purely from the lack of consistency. That’s why we thought, why not rent?

Did you know that in a three year degree the average student will spend as much as $3,300 on textbooks? A student who rents throughout the term of their course could therefore spend thousands of dollars less than a student who buys. Obviously this margin is smaller when compared to those who buy second hand, or those who attempt to sell their books at the end of semester, however in the majority of cases rental is still cheaper in the long run due to its consistency.

Although writing is not allowed in rentals, students can highlight text. If you do accidentally write in the book don’t panic, just leave a note when you return the title and as long as it is still reusable you will not be charged.

Once you have ordered your books, you will receive a confirmation of your order. Your order will then be dispatched after 1 business day from ordering, if in stock.

In the event that you lose your book you will be charged the difference from the price of the rental to the RRP of the book.

Late fees will be incurred after the due date, which is usually a week or two after the end of semester. In this case you will be charged $5 per week after that.

In some cases damaged books may be repaired, in which case the customer will not be charged. However if the book is damaged beyond repair or is otherwise unfit for future use the customer may be charged the remainder of the retail price, in which case they can keep the book.

If you decide at some point in your rental that you wish to purchase the book you may do so, in which case you will be charged the remainder of the retail price. Our purchase prices often include a discount depending on the title.

If you have not received your book after 1-3 days after receiving your order confirmation you can log on to your Zookal account and find out what stage your book's delivery is in. If there seems to be a delay, please contact us and inform us of the problem. Make sure you include your receipt number and account name when filling a complaint.

We offer a 14 day refund period if you drop your course or no longer require the textbooks. You will receive a full refund, less shipping costs. Our refund policy does not apply to Vitalsource eBooks or Cengage eBooks. These titles are firm sale. If the title is packaged together with an access code, the access code must not be used to be entitled to a refund. 

We offer 3 free methods to return your books back to us. You may return separate rental orders in one parcel / box in order to speed up returns processing.

1) Return your books at your local ParcelPoint location.
Visit Zookal Returns @ ParcelPoint. Enter your details, select your most convenient ParcelPoint location, then download and print your ParcelPoint return label (the address should display ParcelPoint Hub, 285 Coward Street, Mascot). Use a ParcelPoint label to lodge your return at a ParcelPoint location.

2) Return your books at an Australia Post Office (not available in all locations - please email us for a label).
Visit Zookal Returns @ ParcelPoint. Enter your details, select Australia Post eParcel, then download and print your Australia Post eParcel label. Use the Australia Post eParcel label to lodge your return at an Australia Post Office.

3) You can return the books between 10:00am and 5:00pm weekdays to our Head Office located at:

Unit D

23-27 Bourke Road, Alexandria

NSW 2015

Australia

You can track ParcelPoint items via ParcelPoint TrackParcelPoint Track.

We offer free shipping, standard shipping and express post deliveries depending on your postcode and the total value of your order. Have a look at all the rates in the following tables.

Free Shipping

Your order is delivered 1-2 business days within NSW, 2-3 business days to VIC, QLD and SA and 4 to 7 business days to all other states from the time it dispatches from our warehouse.

Postal Code From	Postal Code To	Total Cart Price From	Total Cart Price To	Shipping Price
2000	2599	$80.00	Any	Free
221	221	$80.00	Any	Free
2600	2620	$80.00	Any	Free
2621	2899	$80.00	Any	Free
2900	2920	$80.00	Any	Free
2921	2999	$80.00	Any	Free
3000	5999	$80.00	Any	Free
6000	6999	$80.00	Any	Free
7000	7999	$80.00	Any	Free
800	899	$80.00	Any	Free
8000	9999	$80.00	Any	Free

Standard Shipping

Your order is delivered 1-2 business days within NSW, 2-3 business days to VIC, QLD and SA and 4 to 7 business days to all other states from the time it dispatches from our warehouse.

Postal Code From	Postal Code To	Total Cart Price From	Total Cart Price To	Shipping Price
2000	2599	$0.00	$80.00	$6.95
221	221	$0.00	$80.00	$6.95
2600	2620	$0.00	$80.00	$6.95
2621	2899	$0.00	$80.00	$6.95
2900	2920	$0.00	$80.00	$6.95
2921	2999	$0.00	$80.00	$6.95
3000	5999	$0.00	$80.00	$6.95
6000	6999	$0.00	$80.00	$6.95
7000	7999	$0.00	$80.00	$6.95
800	899	$0.00	$80.00	$6.95
8000	9999	$0.00	$80.00	$6.95

Express Shipping

Your order is guaranteed to delivered the next business day from the time it dispatches from our warehouse (Australia Post does not deliver to all postcodes via it's Express Network - please check if they do at this link - https://auspost.com.au/parcels-mail/sending-in-australia/delivery-areas-within-australia).

Postal Code From	Postal Code To	Total Cart Price From	Total Cart Price To	Shipping Price
1000	1920	$0.00	Any	$12.95
200	250	$0.00	Any	$12.95
2000	2249	$0.00	Any	$12.95
2250	2263	$0.00	Any	$12.95
2264	2338	$0.00	Any	$12.95
2340	2340	$0.00	Any	$12.95
2348	2348	$0.00	Any	$12.95
2350	2351	$0.00	Any	$12.95
2413	2430	$0.00	Any	$12.95
2440	2440	$0.00	Any	$12.95
2442	2442	$0.00	Any	$12.95
2444	2444	$0.00	Any	$12.95
2450	2450	$0.00	Any	$12.95
2460	2460	$0.00	Any	$12.95
2468	2468	$0.00	Any	$12.95
2470	2470	$0.00	Any	$12.95
2480	2480	$0.00	Any	$12.95
2484	2490	$0.00	Any	$12.95
2500	2554	$0.00	Any	$12.95
2555	2574	$0.00	Any	$12.95
2575	2579	$0.00	Any	$12.95
2580	2589	$0.00	Any	$12.95
2590	2590	$0.00	Any	$12.95
2591	2599	$0.00	Any	$12.95
2600	2639	$0.00	Any	$12.95
2649	2650	$0.00	Any	$12.95
2653	2653	$0.00	Any	$12.95
2665	2672	$0.00	Any	$12.95
2678	2678	$0.00	Any	$12.95
2680	2680	$0.00	Any	$12.95
2720	2730	$0.00	Any	$12.95
2740	2786	$0.00	Any	$12.95
2787	2820	$0.00	Any	$12.95
2826	2826	$0.00	Any	$12.95
2830	2830	$0.00	Any	$12.95
2845	2877	$0.00	Any	$12.95
2900	2920	$0.00	Any	$12.95
3000	3210	$0.00	Any	$12.95
3211	3220	$0.00	Any	$12.95
3335	3338	$0.00	Any	$12.95
3350	3350	$0.00	Any	$12.95
3353	3356	$0.00	Any	$12.95
3427	3429	$0.00	Any	$12.95
3550	3550	$0.00	Any	$12.95
3552	3556	$0.00	Any	$12.95
3660	3661	$0.00	Any	$12.95
3689	3690	$0.00	Any	$12.95
3765	3767	$0.00	Any	$12.95
3782	3782	$0.00	Any	$12.95
3785	3796	$0.00	Any	$12.95
3800	3810	$0.00	Any	$12.95
3825	3825	$0.00	Any	$12.95
3840	3844	$0.00	Any	$12.95
3910	3915	$0.00	Any	$12.95
3930	3934	$0.00	Any	$12.95
4000	4209	$0.00	Any	$12.95
4210	4299	$0.00	Any	$12.95
4300	4305	$0.00	Any	$12.95
4500	4510	$0.00	Any	$12.95
4520	4520	$0.00	Any	$12.95
4550	4601	$0.00	Any	$12.95
5000	5199	$0.00	Any	$12.95
5800	5999	$0.00	Any	$12.95
8000	8899	$0.00	Any	$12.95
9726	9726	$0.00	Any	$12.95
9728	9728	$0.00	Any	$12.95
9729	9729	$0.00	Any	$12.95

By selecting authority to leave at the checkout page on the website, your parcel will be left at your unattended premises in accordance with your instructions.

You agree that the parcel is deemed received when left at your premises.

Zookal do not accept responsibility for any loss or damage which results from this Authority to Leave delivery method.

Textbook Solutions are solution manuals to questions in a textbook, crafted by experts in those subject areas.

When you buy Textbook Solutions from Zookal's website, you'll be able to view it from Zookal's website on any device that has an internet browser.

You can view all Textbook Solutions in Zookal's Textbook Solutions page. You can also search for Textbook Solutions in the search box on any page. You can even purchase a solution along with its textbook as a bundle with discounts for certain titles.

First you must be logged into the website. Go to View Profile which appears under your avatar. On your profile page, click on the My Textbook Solutions link listed in a menu on the page. Your Textbook Solutions will be listed up on this page, with buttons to view them. The Textbook Solutions will be streamed in your internet browser.

All Textbook Solutions have an "Textbook Solutions" badge under their name or located elsewhere on the product's page.

Please contact us to request a refund. You can only refund a Textbook Solutions if you have viewed less than 20% of it or within 14 days. Opening it means streaming it in your browser or on a device.

You can only refund an Textbook Solutions if you have not opened it yet. Opening it means streaming it in your browser or on a device.

You purchase to access a Textbook Solutions for a certain amount of time, which will be specified on the solution's page. The timeframe is usually until the end of the current semester, trimester or term. Once the time lapses, you won't have access to that Textbook Solutions any more.

Please contact us by normal means. Details are on our Contact Us page.

You only have a license to access the Textbook Solutions, which works similar to how you would stream music or movies online. Textbook Solutions have time restrictions such as rentals.

eTextbooks are electronic versions of textbooks, like how eBooks are to books.

When you buy or rent an eTextbook from Zookal's website, you'll be able to view it from Zookal's website on any device that has an internet browser.

You can view all eTextbooks in Zookal's eTextbook page. You can also search for eTextbooks in the search box on any page.

First you must be logged into the website. Go to View Profile which appears under your avatar. On your profile page, click on the My eBooks link listed in a menu on the page. Your eBooks will be listed up on this page, with buttons to view them. The eBooks will be streamed in your internet browser.

All eTextbooks have an "eTextbook" badge under their name or located elsewhere on the product's page.

Please contact us to request a refund. You can only refund an eTextbook if you have not opened it yet. Opening it means streaming it in your browser or on a device.

You can only refund an eTextbook if you have not opened it yet. Opening it means streaming it in your browser or on a device.

Some books may be restricted by how many times or pages you can print from them. These restrictions are set by the book's publisher and vary.

You rent an eTextbook for a certain amount of time, which will be specified on the book's page. The timeframe could be about half a year, a full year or other. Once the time lapses, you won't have access to the eTextbook any more.

Please contact us by normal means. Details are on our Contact Us page.

You only have a license to access the eTextbook, which works similar to how you would stream music or movies online. Some books have restrictions on how many times you can download or print them, and some books have time restrictions such as rentals.

We are currently open Monday to Friday 9:30am to 5:00pm.

Zookal's Lowest Price Guarantee to you is to ensure that every one of our textbooks are offered to you at the lowest price possible. You won’t find your textbooks cheaper anywhere else, not the Uni bookstore or any other Australian online retailer. If you do find an in-stock textbook from another Australian retailer (i.e. a retailer who ships books from an Australian address, other than Amazon Australia or online marketplaces such as eBay or Gumtree) that is lower than a textbook on Zookal, we will match or beat the price! Excludes textbooks on sale or if using a promo code.