Frequently Asked Questions

What does dispatch in 3-7 business days mean?
This means that the publisher should have stock for this book and it will take 3-7 days to arrive to us (lead times vary by publisher and will be displayed for each title). We will then ship the book out to you and you should receive the book based off our delivery frames per state. Please note that in rare cases, the publisher may run out of stock in which case we will contact you. If you provide us an incorrect address for delivery and the package is returned to us, you will be responsible for paying $8.95 for a re-delivery fee. 

How does rental work?
 
Textbook rental is a simple, new, revolutionary idea that is already saving University students millions of dollars annually across the globe. Simply order your textbooks, have them delivered (or pick them up), use them for when you need and return when done! It’s an easy, sure fire way to save money without the hassle and financial guesswork involved in trying to resell your textbooks at the end of semester. Unfortunately we do not accept PayPal for rentals.

Why not just buy textbooks and resell them after use?
Did you know that most Australian university students are essentially already partaking in book rental? Think about it, when you buy a textbook at the beginning of the semester and then sell it at the end, essentially you are only paying for the time used by you. During this time you are also trying to keep the book neat for re-sale. This is essentially rental, however buying and selling comes with the added risk of not being able to sell your books. In a three year degree buying and selling will most likely never accumulate to the same level of saving as through renting, if not purely from the lack of consistency. That’s why we thought, why not rent?

How much does it save?
Did you know that in a three year degree the average student will spend as much as $3,300 on textbooks? A student who rents throughout the term of their course could therefore spend thousands of dollars less than a student who buys. Obviously this margin is smaller when compared to those who buy second hand, or those who attempt to sell their books at the end of semester, however in the majority of cases rental is still cheaper in the long run due to its consistency.

Can I write or highlight in my book?
Although writing is not allowed in rentals, students can highlight text. If you do accidentally write in the book don’t panic, just leave a note when you return the title and as long as it is still reusable you will not be charged.

Receiving my book
Once you have ordered your books, you will receive a confirmation of your order. You will then receive your books in a minimum of 24 hours if it's in stock or 3-9 business days if we need to order it in.

What happens if lose my book?
In the event that you lose your book you will be charged the difference from the price of the rental to the RRP of the book.

Are there any late fees?
Late fees will be incurred after the due date, which is usually a week or two after the end of semester. In this case you will be charged $10 per week after that; however we still offer free pickup at these times. Customers may also be charged if they organise a pickup and are not there at the designated time.

What happens if I damage my book?
In some cases damaged books may be repaired, in which case the customer will not be charged. However if the book is damaged beyond repair or is otherwise unfit for future use the customer may be charged the remainder of the retail price, in which case they can keep the book.

What happens if I want to keep the book?
If you decide at some point in your rental that you wish to purchase the book you may do so, in which case you will be charged the remainder of the retail price. Our purchase prices often include a discount depending on the title.

My book hasn’t arrived what do I do?
If you have not received your book after 1-3 days after receiving your order confirmation you can log on to your Zookal account and find out what stage your book's delivery is in. If there seems to be a delay, please contact us and inform us of the problem. Make sure you include your receipt number and account name when filling a complaint.

What is your 14 day money back guarantee?
We offer a 14 day refund period if you drop your course or no longer require the textbooks. You will receive a full refund, less shipping costs. Our refund policy does not apply to Vitalsource eBooks or Cengage eBooks. These titles are firm sale. If the title is packaged together with an access code, the access code must not be used to be entitled to a refund. 

What are Zookal's Operating Hours?
We are currently open Monday to Friday 9:30am to 5:30pm.

How do I return my rental?

We offer 3 free methods to return your books back to us. You may return separate rental orders in one parcel / box in order to speed up returns processing.

1) Return your books at your local ParcelPoint location.
Visit Zookal Returns @ ParcelPoint. Enter your details, select your most convenient ParcelPoint location, then download and print your ParcelPoint return label (the address should display ParcelPoint Hub, 285 Coward Street, Mascot). Use a ParcelPoint label to lodge your return at a ParcelPoint location.

2) Return your books at an Australia Post Office (not available in all locations - please email us for a label).
Visit Zookal Returns @ ParcelPoint. Enter your details, select Australia Post eParcel, then download and print your Australia Post eParcel label. Use the Australia Post eParcel label to lodge your return at an Australia Post Office.

3) You can return the books to our Head Office located at Unit 3, 26A Ralph St, Alexandria 2015 between 10:00am and 6:00pm weekdays

You can track ParcelPoint items via ParcelPoint TrackParcelPoint Track.


What are your shipping rates?

We offer free shipping, standard shipping and express post deliveries depending on your postcode and the total value of your order. Have a look at all the rates in the following tables.

Free Shipping

Your order is delivered 1 to 5 business days from the time it dispatches from our warehouse.

Postal Code From Postal Code To Total Cart Price From Total Cart Price To Shipping Price
2000 2599 $50.00 Any Free
221 221 $50.00 Any Free
2600 2620 $50.00 Any Free
2621 2899 $50.00 Any Free
2900 2920 $50.00 Any Free
2921 2999 $50.00 Any Free
3000 5999 $50.00 Any Free
6000 7999 $50.00 Any Free
800 899 $50.00 Any Free
8000 9999 $50.00 Any Free

Standard Shipping

Your order is delivered 1 to 5 business days from the time it dispatches from our warehouse.

Postal Code From Postal Code To Total Cart Price From Total Cart Price To Shipping Price
2000 2599 $0.00 $50.00 $4.95
221 221 $0.00 $50.00 $6.50
2600 2620 $0.00 $50.00 $6.50
2621 2899 $0.00 $50.00 $4.95
2900 2920 $0.00 $50.00 $6.50
2921 2999 $0.00 $50.00 $4.95
3000 5999 $0.00 $50.00 $6.50
6000 7999 $0.00 $50.00 $6.50
800 899 $0.00 $50.00 $6.50
8000 9999 $0.00 $50.00 $6.50

Express Shipping

Your order is guaranteed to delivered the next business day (if ordered before 2pm) from the time it dispatches from our warehouse.

Postal Code From Postal Code To Total Cart Price From Total Cart Price To Shipping Price
1000 1920 $0.00 Any $4.95
200 250 $0.00 Any $7.95
2000 2249 $0.00 Any $4.95
2250 2263 $0.00 Any $4.95
2264 2338 $0.00 Any $4.95
2340 2340 $0.00 Any $4.95
2348 2348 $0.00 Any $4.95
2350 2351 $0.00 Any $4.95
2413 2430 $0.00 Any $4.95
2440 2440 $0.00 Any $4.95
2442 2442 $0.00 Any $4.95
2444 2444 $0.00 Any $4.95
2450 2450 $0.00 Any $4.95
2460 2460 $0.00 Any $4.95
2468 2468 $0.00 Any $4.95
2470 2470 $0.00 Any $4.95
2480 2480 $0.00 Any $4.95
2484 2490 $0.00 Any $4.95
2500 2554 $0.00 Any $4.95
2555 2574 $0.00 Any $4.95
2575 2579 $0.00 Any $4.95
2580 2589 $0.00 Any $4.95
2590 2590 $0.00 Any $4.95
2591 2599 $0.00 Any $4.95
2600 2639 $0.00 Any $7.95
2649 2650 $0.00 Any $4.95
2653 2653 $0.00 Any $4.95
2665 2672 $0.00 Any $4.95
2678 2678 $0.00 Any $4.95
2680 2680 $0.00 Any $4.95
2720 2730 $0.00 Any $4.95
2740 2786 $0.00 Any $4.95
2787 2820 $0.00 Any $4.95
2826 2826 $0.00 Any $4.95
2830 2830 $0.00 Any $4.95
2845 2877 $0.00 Any $4.95
2900 2920 $0.00 Any $7.95
3000 3210 $0.00 Any $9.95
3211 3220 $0.00 Any $9.95
3335 3338 $0.00 Any $9.95
3350 3350 $0.00 Any $9.95
3353 3356 $0.00 Any $9.95
3427 3429 $0.00 Any $9.95
3550 3550 $0.00 Any $9.95
3552 3556 $0.00 Any $9.95
3660 3661 $0.00 Any $9.95
3689 3690 $0.00 Any $4.95
3765 3767 $0.00 Any $9.95
3782 3782 $0.00 Any $9.95
3785 3796 $0.00 Any $9.95
3800 3810 $0.00 Any $9.95
3825 3825 $0.00 Any $9.95
3840 3844 $0.00 Any $9.95
3910 3915 $0.00 Any $9.95
3930 3934 $0.00 Any $9.95
4000 4209 $0.00 Any $9.95
4210 4299 $0.00 Any $9.95
4300 4305 $0.00 Any $9.95
4500 4510 $0.00 Any $9.95
4520 4520 $0.00 Any $9.95
4550 4601 $0.00 Any $9.95
5000 5199 $0.00 Any $9.95
5800 5999 $0.00 Any $9.95
8000 8899 $0.00 Any $9.95
9726 9726 $0.00 Any $9.95
9728 9728 $0.00 Any $9.95
9729 9729 $0.00 Any $9.95

Cheat Sheet submission - Terms and Conditions

We generally accept all Distinction and High Distinction notes for subjects taken at any Australian University. The main exception is that Law notes must be less than 2 years old. There is no minimum or maximum length for the notes. Notes must not contain images copied from lecture notes or textbooks.

When submitting your notes, please send us your academic transcript, notes, the subject and University and your PayPal email address.