Frequently Asked Questions

This section contains information about how we are responding to this unprecedented situation to keep our customers, staff and community safe, happy and healthy and to do our part in containing and eliminating COVID-19. Given this is a constantly evolving situation, we are closely monitoring government information and will continue to adapt as things change. We will keep this section updated with any changes.

We are “open” but are operating differently
As an online retailer, the majority of our operation is internet-based and we have plenty of stock and our website is fully functional.
The situation in other countries and around Australia regarding freight transport for our suppliers, access to flights and lock-downs means that there are some disruptions in stock availability. Should we encounter any difficulties, we will communicate to you as soon as we are able, in a clear and transparent way what those issues are and how we are going to mitigate them.

The Customer Support Crew are online
Our support team are all fully available, working from home, to answer your emails and phone calls. You should expect the same level of responsive, friendly and efficient service that Zookal looks to provide. We’re also active on social media, Facebook and Instagram, so please feel free to reach out to us there, even if it’s just for a chat and to share ideas about learning from home and/or remote learning.

Home delivery is still available
Our shipping partners in Australia are still delivering your orders. However, we are experiencing delays in receiving textbooks from publishers due to COVID-19 which has affected our delivery targets. Please let us know if you encounter any issues with delivery and we will follow up.

Pickup orders are no longer available
To protect the health of our customers, staff and the wider community we are currently not accepting Pick Up orders. Please stay safe, stay healthy and stay home.

This page contains information about how we are responding to this unprecedented situation to keep our customers, staff and community safe, happy and healthy and to do our part in containing and eliminating COVID-19. Given this is a constantly evolving situation, we are closely monitoring government information and will continue to adapt as things change. We will keep this page updated with any changes.

PLEASE NOTE: If your order includes a backordered item, we will dispatch your order once all your items have arrived at our warehouse. If you would prefer a partial shipment of your order, please contact us to request a partial shipment. 

Dispatch is usually at 5pm daily. Dispatch times may be longer during peak periods, such as at the start of semesters.

Textbook rental is a simple, new, revolutionary idea that is already saving University students millions of dollars annually across the globe. Simply order your textbooks, have them delivered (or pick them up), use them for when you need and return when done! It’s an easy, sure fire way to save money without the hassle and financial guesswork involved in trying to resell your textbooks at the end of semester. Unfortunately we do not accept PayPal and zipPay for rentals.

Did you know that most Australian university students are essentially already partaking in book rental? Think about it, when you buy a textbook at the beginning of the semester and then sell it at the end, essentially you are only paying for the time used by you. During this time you are also trying to keep the book neat for re-sale. This is essentially rental, however buying and selling comes with the added risk of not being able to sell your books. In a three year degree buying and selling will most likely never accumulate to the same level of saving as through renting, if not purely from the lack of consistency. That’s why we thought, why not rent?

Did you know that in a three year degree the average student will spend as much as $3,300 on textbooks? A student who rents throughout the term of their course could therefore spend thousands of dollars less than a student who buys. Obviously this margin is smaller when compared to those who buy second hand, or those who attempt to sell their books at the end of semester, however in the majority of cases rental is still cheaper in the long run due to its consistency.

Although writing is not allowed in rentals, students can highlight text. If you do accidentally write in the book don’t panic, just leave a note when you return the title and as long as it is still reusable you will not be charged.

Once you have ordered your books, you will receive a confirmation of your order. Your order will then be dispatched after 1 business day from ordering, if in stock.

In the event that you lose your book you will be charged the difference from the price of the rental to the RRP of the book.

Late fees will be incurred after the due date, which is usually a week or two after the end of semester. In this case you will be charged $5 per week after that.

In some cases damaged books may be repaired, in which case the customer will not be charged. However if the book is damaged beyond repair or is otherwise unfit for future use the customer may be charged the remainder of the retail price, in which case they can keep the book.

If you decide at some point in your rental that you wish to purchase the book you may do so, in which case you will be charged the remainder of the retail price. Our purchase prices often include a discount depending on the title.

If you have not received your book after 1-3 days after receiving your order confirmation you can log on to your Zookal account and find out what stage your book's delivery is in. If there seems to be a delay, please contact us and inform us of the problem. Make sure you include your receipt number and account name when filling a complaint.

We offer a 14 day refund period if you drop your course or no longer require the textbooks. You will receive a full refund, less shipping costs. Our refund policy does not apply to Vitalsource eBooks or Cengage eBooks. These titles are firm sale. If the title is packaged together with an access code, the access code must not be used to be entitled to a refund. 

We offer 3 free methods to return your books back to us. You may return separate rental orders in one parcel / box in order to speed up returns processing.

1) Return your books at your local ParcelPoint location.
Visit Zookal Returns @ ParcelPoint. Enter your details, select your most convenient ParcelPoint location, then download and print your ParcelPoint return label (the address should display ParcelPoint Hub, 285 Coward Street, Mascot). Use a ParcelPoint label to lodge your return at a ParcelPoint location.

2) Return your books at an Australia Post Office (not available in all locations - please email us for a label).
Visit Zookal Returns @ ParcelPoint. Enter your details, select Australia Post eParcel, then download and print your Australia Post eParcel label. Use the Australia Post eParcel label to lodge your return at an Australia Post Office.

3) You can return the books between 10:00am and 5:00pm weekdays to our Head Office located at:

Unit D

23-27 Bourke Road, Alexandria

NSW 2015

Australia

You can track ParcelPoint items via ParcelPoint TrackParcelPoint Track.

We offer standard shipping and express post deliveries depending on your postcode and the total value of your order. Have a look at all the rates in the following tables.

Standard Shipping

Your order is delivered 1-2 business days within NSW, 2-3 business days to VIC, QLD and SA and 4 to 7 business days to all other states from the time it dispatches from our warehouse.

Postal Code From	Postal Code To	Total Cart Price From	Total Cart Price To	Shipping Price
1000	1935	$0.00	Any	$5.95
1936	1999	$0.00	Any	$7.95
200	299	$0.00	Any	$6.95
2000	2079	$0.00	Any	$5.95
2080	2084	$0.00	Any	$6.95
2085	2107	$0.00	Any	$5.95
2108	2108	$0.00	Any	$6.95
2109	2156	$0.00	Any	$5.95
2157	2157	$0.00	Any	$6.95
2158	2158	$0.00	Any	$5.95
2159	2159	$0.00	Any	$6.95
2160	2172	$0.00	Any	$5.95
2173	2173	$0.00	Any	$6.95
2174	2229	$0.00	Any	$5.95
2230	2231	$0.00	Any	$6.95
2232	2249	$0.00	Any	$5.95
2250	2263	$0.00	Any	$6.95
2264	2281	$0.00	Any	$7.95
2282	2310	$0.00	Any	$6.95
2311	2484	$0.00	Any	$7.95
2485	2486	$0.00	Any	$7.95
2487	2499	$0.00	Any	$7.95
2500	2507	$0.00	Any	$6.95
2508	2514	$0.00	Any	$6.95
2515	2532	$0.00	Any	$6.95
2533	2554	$0.00	Any	$7.95
2555	2556	$0.00	Any	$6.95
2557	2559	$0.00	Any	$5.95
2560	2563	$0.00	Any	$6.95
2564	2567	$0.00	Any	$5.95
2568	2574	$0.00	Any	$6.95
2575	2599	$0.00	Any	$7.95
2600	2620	$0.00	Any	$6.95
2621	2639	$0.00	Any	$7.95
2640	2641	$0.00	Any	$7.95
2642	2647	$0.00	Any	$7.95
2648	2648	$0.00	Any	$7.95
2649	2707	$0.00	Any	$7.95
2708	2709	$0.00	Any	$7.95
2710	2714	$0.00	Any	$7.95
2715	2715	$0.00	Any	$7.95
2716	2716	$0.00	Any	$7.95
2717	2719	$0.00	Any	$7.95
2720	2730	$0.00	Any	$7.95
2731	2739	$0.00	Any	$7.95
2740	2744	$0.00	Any	$5.95
2745	2746	$0.00	Any	$6.95
2747	2751	$0.00	Any	$5.95
2752	2758	$0.00	Any	$6.95
2759	2764	$0.00	Any	$5.95
2765	2765	$0.00	Any	$6.95
2766	2774	$0.00	Any	$5.95
2775	2775	$0.00	Any	$6.95
2776	2777	$0.00	Any	$5.95
2778	2786	$0.00	Any	$6.95
2787	2879	$0.00	Any	$7.95
2880	2889	$0.00	Any	$7.95
2890	2897	$0.00	Any	$5.95
2898	2899	$0.00	Any	$7.95
2900	2920	$0.00	Any	$6.95
3000	3062	$0.00	Any	$5.95
3063	3063	$0.00	Any	$6.95
3064	3098	$0.00	Any	$5.95
3099	3100	$0.00	Any	$6.95
3101	3138	$0.00	Any	$5.95
3139	3139	$0.00	Any	$6.95
3140	3210	$0.00	Any	$5.95
3211	3220	$0.00	Any	$6.95
3221	3334	$0.00	Any	$7.95
3335	3341	$0.00	Any	$6.95
3342	3349	$0.00	Any	$7.95
3350	3350	$0.00	Any	$7.95
3351	3352	$0.00	Any	$7.95
3353	3356	$0.00	Any	$7.95
3357	3426	$0.00	Any	$7.95
3427	3443	$0.00	Any	$6.95
3444	3688	$0.00	Any	$7.95
3689	3690	$0.00	Any	$7.95
3691	3749	$0.00	Any	$7.95
3750	3799	$0.00	Any	$6.95
3800	3801	$0.00	Any	$5.95
3802	3811	$0.00	Any	$6.95
3812	3909	$0.00	Any	$7.95
3910	3920	$0.00	Any	$6.95
3921	3925	$0.00	Any	$7.95
3926	3944	$0.00	Any	$6.95
3945	3974	$0.00	Any	$7.95
3975	3978	$0.00	Any	$6.95
3979	3979	$0.00	Any	$6.95
3980	3983	$0.00	Any	$6.95
3984	3999	$0.00	Any	$7.95
4000	4018	$0.00	Any	$6.95
4019	4028	$0.00	Any	$6.95
4029	4068	$0.00	Any	$6.95
4069	4071	$0.00	Any	$6.95
4072	4123	$0.00	Any	$6.95
4124	4126	$0.00	Any	$6.95
4127	4129	$0.00	Any	$6.95
4130	4130	$0.00	Any	$6.95
4131	4132	$0.00	Any	$6.95
4133	4150	$0.00	Any	$6.95
4151	4164	$0.00	Any	$6.95
4165	4168	$0.00	Any	$6.95
4169	4182	$0.00	Any	$6.95
4183	4204	$0.00	Any	$6.95
4205	4206	$0.00	Any	$6.95
4207	4209	$0.00	Any	$6.95
4210	4224	$0.00	Any	$6.95
4225	4225	$0.00	Any	$7.95
4226	4269	$0.00	Any	$6.95
4270	4299	$0.00	Any	$6.95
4300	4308	$0.00	Any	$6.95
4309	4453	$0.00	Any	$7.95
4454	4499	$0.00	Any	$7.95
4500	4549	$0.00	Any	$6.95
4550	4579	$0.00	Any	$6.95
4580	4693	$0.00	Any	$7.95
4694	4802	$0.00	Any	$7.95
4803	4803	$0.00	Any	$7.95
4804	4805	$0.00	Any	$7.95
4806	4999	$0.00	Any	$7.95
5000	5113	$0.00	Any	$6.95
5114	5114	$0.00	Any	$6.95
5115	5117	$0.00	Any	$6.95
5118	5124	$0.00	Any	$6.95
5125	5130	$0.00	Any	$6.95
5131	5157	$0.00	Any	$6.95
5158	5169	$0.00	Any	$6.95
5170	5200	$0.00	Any	$6.95
5201	5749	$0.00	Any	$7.95
5800	5999	$0.00	Any	$6.95
6000	6030	$0.00	Any	$7.95
6031	6035	$0.00	Any	$7.95
6036	6036	$0.00	Any	$7.95
6037	6049	$0.00	Any	$7.95
6050	6066	$0.00	Any	$7.95
6067	6068	$0.00	Any	$7.95
6069	6069	$0.00	Any	$7.95
6070	6075	$0.00	Any	$7.95
6076	6076	$0.00	Any	$7.95
6077	6089	$0.00	Any	$7.95
6090	6110	$0.00	Any	$7.95
6111	6111	$0.00	Any	$7.95
6112	6120	$0.00	Any	$7.95
6121	6146	$0.00	Any	$7.95
6147	6160	$0.00	Any	$7.95
6161	6161	$0.00	Any	$7.95
6162	6175	$0.00	Any	$7.95
6176	6179	$0.00	Any	$7.95
6180	6180	$0.00	Any	$7.95
6181	6181	$0.00	Any	$7.95
6182	6206	$0.00	Any	$7.95
6207	6209	$0.00	Any	$7.95
6210	6210	$0.00	Any	$7.95
6211	6214	$0.00	Any	$7.95
6215	6700	$0.00	Any	$7.95
6701	6797	$0.00	Any	$7.95
6798	6799	$0.00	Any	$7.95
6800	6990	$0.00	Any	$7.95
6991	6991	$0.00	Any	$7.95
6992	6996	$0.00	Any	$7.95
6997	6999	$0.00	Any	$7.95
7000	7019	$0.00	Any	$7.95
7020	7049	$0.00	Any	$7.95
7050	7053	$0.00	Any	$7.95
7054	7054	$0.00	Any	$7.95
7055	7108	$0.00	Any	$7.95
7109	7150	$0.00	Any	$7.95
7151	7154	$0.00	Any	$7.95
7155	7171	$0.00	Any	$7.95
7172	7172	$0.00	Any	$7.95
7173	7247	$0.00	Any	$7.95
7248	7254	$0.00	Any	$7.95
7255	7257	$0.00	Any	$7.95
7258	7329	$0.00	Any	$7.95
7330	7799	$0.00	Any	$7.95
7800	7999	$0.00	Any	$7.95
800	802	$0.00	Any	$7.95
8000	8999	$0.00	Any	$5.95
803	803	$0.00	Any	$7.95
804	821	$0.00	Any	$7.95
822	827	$0.00	Any	$7.95
828	851	$0.00	Any	$7.95
852	852	$0.00	Any	$7.95
853	853	$0.00	Any	$7.95
854	859	$0.00	Any	$7.95
860	861	$0.00	Any	$7.95
869	869	$0.00	Any	$7.95
870	871	$0.00	Any	$7.95
872	872	$0.00	Any	$7.95
873	879	$0.00	Any	$7.95
880	905	$0.00	Any	$7.95
9000	9725	$0.00	Any	$6.95
906	999	$0.00	Any	$7.95
9726	9919	$0.00	Any	$6.95
9920	9960	$0.00	Any	$7.95
9961	9998	$0.00	Any	$7.95
9999	9999	$0.00	Any	$5.95

Express Shipping

Your order is guaranteed to delivered the next business day from the time it dispatches from our warehouse (Australia Post does not deliver to all postcodes via it's Express Network - please check if they do at this link - https://auspost.com.au/parcels-mail/sending-in-australia/delivery-areas-within-australia).

Postal Code From	Postal Code To	Total Cart Price From	Total Cart Price To	Shipping Price
1000	1935	$0.00	Any	$14.95
1936	1999	$0.00	Any	$15.95
200	299	$0.00	Any	$15.95
2000	2079	$0.00	Any	$14.95
2080	2084	$0.00	Any	$15.95
2085	2107	$0.00	Any	$14.95
2108	2108	$0.00	Any	$15.95
2109	2156	$0.00	Any	$14.95
2157	2157	$0.00	Any	$15.95
2158	2158	$0.00	Any	$14.95
2159	2159	$0.00	Any	$15.95
2160	2172	$0.00	Any	$14.95
2173	2173	$0.00	Any	$15.95
2174	2229	$0.00	Any	$14.95
2230	2231	$0.00	Any	$15.95
2232	2249	$0.00	Any	$14.95
2250	2263	$0.00	Any	$15.95
2264	2281	$0.00	Any	$15.95
2282	2310	$0.00	Any	$15.95
2311	2484	$0.00	Any	$15.95
2485	2486	$0.00	Any	$15.95
2487	2499	$0.00	Any	$15.95
2500	2507	$0.00	Any	$15.95
2508	2514	$0.00	Any	$15.95
2515	2532	$0.00	Any	$15.95
2533	2554	$0.00	Any	$15.95
2555	2556	$0.00	Any	$15.95
2557	2559	$0.00	Any	$14.95
2560	2563	$0.00	Any	$15.95
2564	2567	$0.00	Any	$14.95
2568	2574	$0.00	Any	$15.95
2575	2599	$0.00	Any	$15.95
2600	2620	$0.00	Any	$15.95
2621	2639	$0.00	Any	$15.95
2640	2641	$0.00	Any	$15.95
2642	2647	$0.00	Any	$15.95
2648	2648	$0.00	Any	$15.95
2649	2707	$0.00	Any	$15.95
2708	2709	$0.00	Any	$15.95
2710	2714	$0.00	Any	$15.95
2715	2715	$0.00	Any	$15.95
2716	2716	$0.00	Any	$15.95
2717	2719	$0.00	Any	$15.95
2720	2730	$0.00	Any	$15.95
2731	2739	$0.00	Any	$15.95
2740	2744	$0.00	Any	$14.95
2745	2746	$0.00	Any	$15.95
2747	2751	$0.00	Any	$14.95
2752	2758	$0.00	Any	$15.95
2759	2764	$0.00	Any	$14.95
2765	2765	$0.00	Any	$15.95
2766	2774	$0.00	Any	$14.95
2775	2775	$0.00	Any	$15.95
2776	2777	$0.00	Any	$14.95
2778	2786	$0.00	Any	$15.95
2787	2879	$0.00	Any	$15.95
2880	2889	$0.00	Any	$15.95
2890	2897	$0.00	Any	$14.95
2898	2899	$0.00	Any	$15.95
2900	2920	$0.00	Any	$15.95
3000	3062	$0.00	Any	$14.95
3063	3063	$0.00	Any	$15.95
3064	3098	$0.00	Any	$14.95
3099	3100	$0.00	Any	$15.95
3101	3138	$0.00	Any	$14.95
3139	3139	$0.00	Any	$15.95
3140	3210	$0.00	Any	$14.95
3211	3220	$0.00	Any	$15.95
3221	3334	$0.00	Any	$15.95
3335	3341	$0.00	Any	$15.95
3342	3349	$0.00	Any	$15.95
3350	3350	$0.00	Any	$15.95
3351	3352	$0.00	Any	$15.95
3353	3356	$0.00	Any	$15.95
3357	3426	$0.00	Any	$15.95
3427	3443	$0.00	Any	$15.95
3444	3688	$0.00	Any	$15.95
3689	3690	$0.00	Any	$15.95
3691	3749	$0.00	Any	$15.95
3750	3799	$0.00	Any	$15.95
3800	3801	$0.00	Any	$14.95
3802	3811	$0.00	Any	$15.95
3812	3909	$0.00	Any	$15.95
3910	3920	$0.00	Any	$15.95
3921	3925	$0.00	Any	$15.95
3926	3944	$0.00	Any	$15.95
3945	3974	$0.00	Any	$15.95
3975	3978	$0.00	Any	$15.95
3979	3979	$0.00	Any	$15.95
3980	3983	$0.00	Any	$15.95
3984	3999	$0.00	Any	$15.95
4000	4018	$0.00	Any	$15.95
4019	4028	$0.00	Any	$15.95
4029	4068	$0.00	Any	$15.95
4069	4071	$0.00	Any	$15.95
4072	4123	$0.00	Any	$15.95
4124	4126	$0.00	Any	$15.95
4127	4129	$0.00	Any	$15.95
4130	4130	$0.00	Any	$15.95
4131	4132	$0.00	Any	$15.95
4133	4150	$0.00	Any	$15.95
4151	4164	$0.00	Any	$15.95
4165	4168	$0.00	Any	$15.95
4169	4182	$0.00	Any	$15.95
4183	4204	$0.00	Any	$15.95
4205	4206	$0.00	Any	$15.95
4207	4209	$0.00	Any	$15.95
4210	4224	$0.00	Any	$15.95
4225	4225	$0.00	Any	$15.95
4226	4269	$0.00	Any	$15.95
4270	4299	$0.00	Any	$15.95
4300	4308	$0.00	Any	$15.95
4309	4453	$0.00	Any	$15.95
4454	4499	$0.00	Any	$15.95
4500	4549	$0.00	Any	$15.95
4550	4579	$0.00	Any	$15.95
4580	4693	$0.00	Any	$15.95
4694	4802	$0.00	Any	$15.95
4803	4803	$0.00	Any	$15.95
4804	4805	$0.00	Any	$15.95
4806	4999	$0.00	Any	$15.95
5000	5113	$0.00	Any	$15.95
5114	5114	$0.00	Any	$15.95
5115	5117	$0.00	Any	$15.95
5118	5124	$0.00	Any	$15.95
5125	5130	$0.00	Any	$15.95
5131	5157	$0.00	Any	$15.95
5158	5169	$0.00	Any	$15.95
5170	5200	$0.00	Any	$15.95
5201	5749	$0.00	Any	$15.95
5800	5999	$0.00	Any	$15.95
6000	6030	$0.00	Any	$15.95
6031	6035	$0.00	Any	$15.95
6036	6036	$0.00	Any	$15.95
6037	6049	$0.00	Any	$15.95
6050	6066	$0.00	Any	$15.95
6067	6068	$0.00	Any	$15.95
6069	6069	$0.00	Any	$15.95
6070	6075	$0.00	Any	$15.95
6076	6076	$0.00	Any	$15.95
6077	6089	$0.00	Any	$15.95
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7050	7053	$0.00	Any	$15.95
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7330	7799	$0.00	Any	$15.95
7800	7999	$0.00	Any	$15.95
800	802	$0.00	Any	$15.95
8000	8999	$0.00	Any	$14.95
803	803	$0.00	Any	$15.95
804	821	$0.00	Any	$15.95
822	827	$0.00	Any	$15.95
828	851	$0.00	Any	$15.95
852	852	$0.00	Any	$15.95
853	853	$0.00	Any	$15.95
854	859	$0.00	Any	$15.95
860	861	$0.00	Any	$15.95
869	869	$0.00	Any	$15.95
870	871	$0.00	Any	$15.95
872	872	$0.00	Any	$15.95
873	879	$0.00	Any	$15.95
880	905	$0.00	Any	$15.95
9000	9725	$0.00	Any	$15.95
906	999	$0.00	Any	$15.95
9726	9919	$0.00	Any	$15.95
9920	9960	$0.00	Any	$15.95
9961	9998	$0.00	Any	$15.95
9999	9999	$0.00	Any	$14.95

By selecting authority to leave at the checkout page on the website, your parcel will be left at your unattended premises in accordance with your instructions.

You agree that the parcel is deemed received when left at your premises.

Zookal do not accept responsibility for any loss or damage which results from this Authority to Leave delivery method.

Textbook Solutions are solution manuals to questions in a textbook, crafted by experts in those subject areas.

When you buy Textbook Solutions from Zookal's website, you'll be able to view it from Zookal's website on any device that has an internet browser.

You can view all Textbook Solutions in Zookal's Textbook Solutions page. You can also search for Textbook Solutions in the search box on any page. You can even purchase a solution along with its textbook as a bundle with discounts for certain titles.

First you must be logged into the website. Go to View Profile which appears under your avatar. On your profile page, click on the My Textbook Solutions link listed in a menu on the page. Your Textbook Solutions will be listed up on this page, with buttons to view them. The Textbook Solutions will be streamed in your internet browser.

All Textbook Solutions have an "Textbook Solutions" badge under their name or located elsewhere on the product's page.

Please contact us to request a refund. You can only refund a Textbook Solutions if you have viewed less than 20% of it or within 14 days. Opening it means streaming it in your browser or on a device.

You can only refund an Textbook Solutions if you have not opened it yet. Opening it means streaming it in your browser or on a device.

You purchase to access a Textbook Solutions for a certain amount of time, which will be specified on the solution's page. The timeframe is usually until the end of the current semester, trimester or term. Once the time lapses, you won't have access to that Textbook Solutions any more.

Please contact us by normal means. Details are on our Contact Us page.

You only have a license to access the Textbook Solutions, which works similar to how you would stream music or movies online. Textbook Solutions have time restrictions such as rentals.

eTextbooks are electronic versions of textbooks, like how eBooks are to books.

When you buy or rent an eTextbook from Zookal's website, you'll be able to view it from Zookal's website on any device that has an internet browser.

You can view all eTextbooks in Zookal's eTextbook page. You can also search for eTextbooks in the search box on any page.

First you must be logged into the website. Go to View Profile which appears under your avatar. On your profile page, click on the My eBooks link listed in a menu on the page. Your eBooks will be listed up on this page, with buttons to view them. The eBooks will be streamed in your internet browser.

All eTextbooks have an "eTextbook" badge under their name or located elsewhere on the product's page.

Please contact us to request a refund. You can only refund an eTextbook if you have not opened it yet. Opening it means streaming it in your browser or on a device.

You can only refund an eTextbook if you have not opened it yet. Opening it means streaming it in your browser or on a device.

Some books may be restricted by how many times or pages you can print from them. These restrictions are set by the book's publisher and vary.

You rent an eTextbook for a certain amount of time, which will be specified on the book's page. The timeframe could be about half a year, a full year or other. Once the time lapses, you won't have access to the eTextbook any more.

Please contact us by normal means. Details are on our Contact Us page.

You only have a license to access the eTextbook, which works similar to how you would stream music or movies online. Some books have restrictions on how many times you can download or print them, and some books have time restrictions such as rentals.

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Zookal's Lowest Price Guarantee to you is to ensure that every one of our textbooks are offered to you at the lowest price possible. You won’t find your textbooks cheaper anywhere else, not the Uni bookstore or any other Australian online retailer. If you do find an in-stock textbook from another Australian retailer (i.e. a retailer who ships books from an Australian address, other than Amazon Australia or online marketplaces such as eBay or Gumtree) that is lower than a textbook on Zookal, we will match or beat the price! Excludes textbooks on sale or if using a promo code.