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Developing Quality Technical Information: A Handbook for Writers and Editors

Developing Quality Technical Information: A Handbook for Writers and Editors

ISBN 9780133118971
Edition 3
Publisher Pearson Professional
Author(s)
Publication Date
Overview

Drawing on IBM's unsurpassed technical communications experience, readers discover today's best practices for meeting nine quality characteristics: accuracy, clarity, completeness, concreteness, organization, retrievability, style, task orientation, and visual effectiveness. Packed with guidelines, checklists, and before-and-after examples, Developing Quality Technical Information, Third Edition is an indispensable resource for the future of technical communication.

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