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PART 1: COMMUNICATING PROFESSIONALLY AND THERAPEUTICALLY1. The unique nature of the health care environmentGary Williams2. Frameworks for communicationSuzanne Robertson-Malt & Ysanne B Chapman3. Culture, diversity and communicationMaria Carbines, Sue Lim & Annette Mortensen4. Communication across the lifespanBeryl Buckby & Kerry Anne McBainPART 2: PROFESSIONAL AND THERAPEUTIC COMMUNICATION IN CONTEXT5. Interprofessional communicationBeryl Buckby & Susan Gordon6. Communication within the organisationJohn Solas7. Communicating with the communityJennifer Chamberlain-Salaun, Karen Francis & Jane MillsPART 3: ETHICAL AND SUPPORTIVE COMMUNICATION8. Safety and quality in clinical communicationNicholas Ralph & Clint Moloney 9. Confidentiality, privacy and communicationNarelle Biedermann10. Advocacy and the health professional roleSophia Couzos11. Managing conflictLee StewartPART 4: COMMUNICATION LITERACY12. Education and health literacyLouise Young13. Academic writing and communication skillsJessica H. Stone14. Working with electronic forms of communicationNicholas Ralph