Bringing Lean Thinking Out of the Factory to Transform the Entire Organization

-From the Shingo judges:

This work has an extremely widespread application as the tools,
techniques, and methods described are at a level that achieves the
goals of Lean and operational excellence without tying them down to
a specific industry or work stream. The book provides practical
knowledge for  lean champions, managers, and executives
driving toward operational excellence enterprise-wide.  The
story format, and the presentation of this material was excellent,
and the avoidance of lean and operational excellence jargon gives
the book a wide appeal?it is a pleasure to read.

The Sequel to the Influential ?Lean? Business
Novel Andy & Me

The Remedy is a compelling a business fable that  
shows how Lean quality improvement business
practices?traditionally associated with manufacturing--can
dramatically improve the service areas of your business-including
design, engineering, sales, marketing and all processes in
between. 

Written by Pascal Dennis, a leading Lean consultant, the story
follows Tom Pappas and Rachel Armstrong, senior leaders at a
desperate automotive company as they try to implement a Lean
management system across an entire platform, the Chloe, a
breakthrough "green" car. The future of the company is at stake.
Can Tom and Rachel, supported by Andy Saito, a retired, reclusive
Toyota executive, regain the trust and respect of the customer? Can
a venerable but dying company implement Lean practices to every
part of their business and learn a new, more effective way of
managing?

• Shows you how to use the Lean quality improvement method to fix
  not just a manufacturing system, but an entire company, including
  management, design, marketing, and supply chain


• Written by Pascal Dennis, author of four books on Lean
  practices and winner of the coveted Shingo Prize for outstanding
  research contributing to operational excellence


• Originally developed by Toyota, the Lean approach to quality
  improvement has gained a worldwide following and helped turn around
  enumerable struggling businesses